Platform Pledges

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Our Pledges to You

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1. We will provide you with a range of support

2. We will work to ensure that your local neighbourhood is safe, clean and well maintained

3. We will keep you safe in your home

4. We will keep your home well maintained

5. We will listen, keep you informed, and work with you to shape our services

6. We will ensure that it’s easy for you to contact us at a time to suit you and we will respond in a timely manner to your enquiries

Customer Annual Report 2024-25

In this report, we take a look at our successes; show the impact they've had on customers like you and introduce you to colleagues who talk about why delivering a great service is so important to them.

Read our report here

Have your Say – Tenant Satisfaction Measures

Feedback from our customers is hugely important to us and to the housing sector as a whole. That’s why the Regulator for Social Housing has introduced Tenant Satisfaction Measures.

View our 2024-25 Tenant Satisfaction Measures performance.