How We Are Doing

Take a look at our latest key performance figures for 2024.

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PPC Van
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  • 1.10 min

    Average Call Waiting Time

    92.2 %

    Repairs Completed Right First Time

    Target 85%

  • 88.7 %

    Repairs Customer Satisfaction

    Target 92%

    99.98 %

    Gas Servicing Compliance

    Target 100

  • 97.00 %

    Emergency Repairs Completed within 24hrs

    Target 99.5%

    732

    New Homes Delivered (Year to date)

    Target 903

  • 408

    Number of Empty Homes month end

    Target 350

    31643

    Number of Customer Contacts received

  • 96.86 %

    Calls answered

    Target 85%

  • 81.4 %

    Overall Customer Satisfaction

    Target 75%

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Looking Back 2024

report Jan 2024
report Feb 2024
report March 2024
report May 2024
report June 2024
report July 2024
report Aug 2024
report Sept 2024
report Oct 2024
report Nov 2024
report Dec 2024

Looking Back 2023

report March 2023
report April 2023
report May 2023
report June 2023
report Aug 2023
report Sept 2023
report Oct 2023
report Nov 2023
report Dec 2023
Reports and publications
Debt information
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