How We Are Doing

Take a look at our latest key performance figures for 2025.

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PPC Van
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  • 0.14 min

    Average Call Waiting Time

    84.18 %

    Repairs Completed Right First Time

    Target 85%

  • 90.8 %

    Repairs Customer Satisfaction

    Target 92%

    99.99 %

    Gas Servicing Compliance

    Target 100

  • 97.3 %

    Emergency Repairs Completed within 24hrs

    Target 99.5%

    160

    New Homes Delivered (Year to date)

    Target 903

  • 370

    Number of Empty Homes month end

    Target 350

    28757

    Number of Customer Contacts received

  • 95.16 %

    Calls answered

    Target 85%

  • 85.8 %

    Overall Customer Satisfaction

    Target 75%

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Looking Back 2025

report Apr 2025
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Looking Back 2024

report Jan 2024
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Looking Back 2023

report March 2023
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