How We Are Doing

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July 2023

It's important to see how we're performing across a range of services. 

This page will give you more details.

PPC Van
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  • 9.37 min

    Average Call Waiting Time

    89.97 %

    Repairs Completed Right First Time

    Target 85%

  • 87.0 %

    Repairs Customer Satisfaction

    Target 92%

    99.82 %

    Gas Servicing Compliance

    Target 100

  • 96.09 %

    Emergency Repairs Completed within 24hrs

    Target 99.5%

    480

    New Homes Delivered (Year to date)

    Target 159

  • 448

    Number of Empty Homes month end

    Target 400

    29487

    Number of Customer Contacts received

  • 76 %

    Calls answered

    Target 85%

  • 77.9 %

    Overall Customer Satisfaction

    Target 75%

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Looking Back

report March 2023
report April 2023
report May 2023
report June 2023
report Aug 2023
report Sept 2023
Reports and publications
Debt information
Our reporting calendar
Our Ratings
Public Debt Capital Markets Documentation
Investor Enquiries

Latest News

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