How We Are Doing July 2023 It's important to see how we're performing across a range of services. This page will give you more details. Start of Stats block slider, skip slider Stats block slider 9.37 min Average Call Waiting Time 89.97 % Repairs Completed Right First Time Target 85% 87.0 % Repairs Customer Satisfaction Target 92% 99.82 % Gas Servicing Compliance Target 100 96.09 % Emergency Repairs Completed within 24hrs Target 99.5% 480 New Homes Delivered (Year to date) Target 159 448 Number of Empty Homes month end Target 400 29487 Number of Customer Contacts received 76 % Calls answered Target 85% 77.9 % Overall Customer Satisfaction Target 75% previous slide next slide End of Stats block slider, skip slider Looking Back March 2023 April 2023 May 2023 June 2023 Aug 2023 Sept 2023 Reports and publications Debt information Our reporting calendar Our Ratings Public Debt Capital Markets Documentation Investor Enquiries Latest News View all articles Start of slider, skip slider New emergency out of hours service helps deliver an improved customer experience Tue, 11/28/2023 - 09:11 2 mins Our Successful Tenancies Team help customers secure over £2 million of extra income Thu, 11/23/2023 - 10:41 2 mins 👉 Free after-school Maths and English tuition for children 👈 Wed, 11/22/2023 - 14:27 1 min End of slider, skip slider
New emergency out of hours service helps deliver an improved customer experience Tue, 11/28/2023 - 09:11 2 mins
Our Successful Tenancies Team help customers secure over £2 million of extra income Thu, 11/23/2023 - 10:41 2 mins