How We Are Doing

Take a look at our latest key performance figures for March 2024.

customer satisfaction image
PPC Van
Start of Stats block slider, skip slider

Stats block slider

  • 2.56 min

    Average Call Waiting Time

    91.51 %

    Repairs Completed Right First Time

    Target 85%

  • 76.09 %

    Repairs Customer Satisfaction

    Target 92%

    99.97 %

    Gas Servicing Compliance

    Target 100

  • 94.06 %

    Emergency Repairs Completed within 24hrs

    Target 99.5%

    1202

    New Homes Delivered (Year to date)

    Target 159

  • 394

    Number of Empty Homes month end

    Target 400

    35806

    Number of Customer Contacts received

  • 90.73 %

    Calls answered

    Target 85%

  • 61.8 %

    Overall Customer Satisfaction

    Target 75%

End of Stats block slider, skip slider

Looking Back 2024

Looking Back 2023

Latest News

View all articles