High Call Volumes

Our call centre is often busy and long hold times are expected. For more information about when it’s best to call please click here.

You can also request a same day call back from the contact centre via the menu options when calling us, if you would prefer not to wait in a queue.

To report a non-emergency repair or issue online, please use our customer portal Your Platform.

We apologise for any inconvenience caused. Thank you for your patience and understanding.

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Alternative Communication Formats

If you need information on this website in a different format such as accessible PDF, large print, Easy Read, audio recording, British Sign Language or braille, please click here to let us know. For all other enquiries please click here.