WE NEED YOU TO HELP US TO IMPROVE

Our customers are the very heart of what we are about. Our aim is to deliver quality, consistent and efficient local services for ALL our customers and to do this we need your help.

Over the next few weeks the Institute of Customer Service (ICS), an independent, professional body for customer services, will be sending out email surveys to a sample of our customers. They will be asking for honest and open views about the work we do and what  we need to do to better hit the mark.

If a survey lands in your inbox, PLEASE TAKE THE TIME TO FILL IT IN. Your voice is a crucial part of our drive to improve experience and satisfaction. As we said in our 2019-2020 annual report to customers, we know we need to improve and by listening to what you say, we can make sure we develop and plan services to deliver what you need. 

You can also have your say by joining our team of involved customers. Together they help shape policy, suggest service changes and influence the work we do. Click here to find out more.