Pledge 4.

We will keep your home well maintained

Adam Jones handing over the first electric vehicle to colleague John
  • We will complete or make safe an emergency repair within 24 hours of it being reported to us. 
  • We will complete a non-emergency repair within 28 days of it being reported to us. 
  • We will ensure that your home meets the Government’s decent homes standard. 
  • We will offer a range of repairs appointments that fit around you

 

Our February 2025 Performance

We will offer you a flexible range of ways to get involved in the review and development of our services and ensure your voice is heard Target Exceeded - 100%
We will publicise our performance on our website quarterly. Target Exceeded - 100%
We will publish a minimum of 3 customer newsletters each year, one of which will be our Customer Annual Report. Target Exceeded - 100%
We will report back to you regularly on things that we have changed as a result of your feedback. Target exceeded - 100%