Pledge 4. We will keep your home well maintained Our March 2026 Performance We will complete a non-emergency repair within 28 days of it being reported to us. - 74.20% We will complete or make safe an emergency repair within 24 hours of it being reported to us. - 96.60% We will ensure that your home meets the Government’s decent homes standard. - 99.80% We will offer a range of repairs appointments that fit around you. - 100.00% Have your Say – Tenant Satisfaction Measures Feedback from our customers is hugely important to us and to the housing sector as a whole. That’s why the Regulator for Social Housing has introduced Tenant Satisfaction Measures. View our 2024-25 Tenant Satisfaction Measures performance. Pledge 3. We will keep you safe in your home Platform Pledges Pledge 5. We will listen, keep you informed, and work with you to shape our services
