Contact Us

We’re here to help and on this page you can find all the different ways you can contact us.

Customer Adviser on phone
Lady with brown hair, smiling and looking at her mobile phone

Your Platform customer portal software improvement work

Due to ongoing software improvement works, the Platform customer portal will not be available on a Monday evening, from 5pm for approximately 2-3 hours, for the next 6 weeks.

Please accept our apologies for any inconvenience this may cause.

Beware of bogus callers and scams

Getting in touch

If you are a Platform customer, the easiest way to contact us about a non-urgent repair or housing matter is via:

Alternatively, you can contact us by phone on 0333 200 7304 - please note our call waiting times vary depending on when you call us. 

During busier periods we offer a call back service, where you leave your number and one of the contact centre team will call you back as soon as possible, usually within 60 minutes. If you do request a call back look for out the for the following number 0121 752 6194 to ensure you do not miss us returning your call.

If you’re not a Platform customer please use the forms below to contact us about communal repairs, anti-social behaviour, or general enquiries.

Essential information for customers and home owners