Contact Us

We’re here to help and on this page you can find all the different ways you can contact us.

Customer Adviser on phone

Beware of bogus callers and scams

Platform customers

If you are a Platform customer, the easiest way to contact us about a non-urgent repair or housing matter is via:

  • Your Platform - Customer Portal

  • You can click the blue icon in the bottom right of each page to talk to our Livechat advisors or Chatbot

  • By completing an online enquiry form. 

Alternatively, you can contact us by phone on 0333 200 7304 (please note our call waiting times vary depending on when you call us). During busier periods we offer a call back service, where you leave your number and one of the contact centre team will call you back as soon as possible, usually within the hour. If you do request a call back look for out the for the following number 0121 752 6194 to ensure you do not miss your call back request


If you’re not a Platform customer please use the forms below to contact us about communal repairs, anti-social behaviour, or general enquiries:

Essential information for customers and home owners