Contact Us

We’re here to help and on this page you can find all the different ways you can contact us.

Customer Adviser on phone
Young person smiling and answering the phone

New Housing Management System - customer update

Due to essential consolidation and improvement works being carried out to our IT systems, between 4.30pm on Thursday 16 May and 8.30am on Thursday 23 May, our Customer Hub will only take emergency calls. Some other services will also be affected.  

Find out more and what it means for you using the link below:

Find out more

Grounds maintenance - service level problems

We are currently experiencing problems with service delivery of our grounds maintenance service, particularly in the Market Harborough area.

Platform is committed to providing a quality service to all of our customers so please accept our sincere apologies. We understand your frustrations, share your concerns, and are doing all we can to solve this issue as a matter of urgency, so please be assured that you do not need to report problems about this to us.

Male dressed in high-vis safety gear strimming a grassed area on an estate

Beware of bogus callers and scams

Getting in touch

If you are a Platform customer, the easiest way to contact us about a non-urgent repair or housing matter is via:

Alternatively, you can contact us by phone on 0333 200 7304 - please note our call waiting times vary depending on when you call us. 

During busier periods we offer a call back service, where you leave your number and one of the contact centre team will call you back as soon as possible, usually within 60 minutes. If you do request a call back look for out the for the following number 0121 752 6194 to ensure you do not miss us returning your call.

If you’re not a Platform customer please use the forms below to contact us about communal repairs, anti-social behaviour, or general enquiries.

Essential information for customers and home owners