In An Emergency, Please Call Us On 0333 200 7304

Our contact centre (0333 200 7304) are open 24/7/365 for emergency calls, whether it's an emergency repair or other serious housing issue.

If you are in immediate danger or feel threatened, please make sure you are safe and call 999 and speak to the relevant emergency service before calling us. 

If you suspect you have a gas leak, you must phone the gas emergency number on 0800 111 999 and ensure you are safe before calling us.

Please don't report emergencies via email or webform, as this may delay us and mean we can't respond as quickly.

Customer Portal

If you would like to contact us using our Customer Portal, you will need to follow one of the links below:

If you are registered with Your Platform, the portal formerly used on the Platform HG East website, please visit:

If you are registered with "My Account", the portal formerly used on the Platform HG West site, please visit:

We are currently working on a single combined portal which we hope to launch in the near future, we will make a a more detailed annoucement about this soon.

Click Here To Fill Out Our Contact Us Webform

Contact Us Form

Note: Questions marked by * are mandatory

Email Us At

If your enquiry is not an emergency, you can email us at

We'll get back to you within 3 working days.

If you are a customer, please make sure you include your full name and address in the email so we can find you on our systems.

Media Enquiries

If you are making a Press or Media Enquiry, please email - please include details of your deadline if you require a timed response

Please note we are unable to respond to any non-press enquiries sent to this address and such enquiries will be deleted without forwarding, and you will not receive a response to these.

Customer enquiries should be sent to

By Post

The address of our head office is:

Platform Housing Group, 1700 Solihull Parkway, Birmingham Business Park, Solihull B37 7YD

Please note that due to the current pandemic, post may take longer to arrive and process than normal. If your enquiry is urgent and can be processed by a digital method such as email or web-form, we would recommend this where possible. If you are not sure how best to get in touch, please feel free to call us and a member of our team will be happy to advise you of what can be done or arrange a call-back.

Complaints, Comments and Compliments Webform

Click here to download and read a copy of our Complaints, Comments and Compliments Policy [pdf] 79KB

If you are looking to complain, you may also want to read our Complaints Procedure Summary - Platform Housing Group.pdf [pdf] 2MB

To give any kind of feedback, please fill out the form below:

Comment, Compliment or Complaint

Note: Questions marked by * are mandatory

Anti-Social Behaviour (ASB) Reporting Form

You can find out more about our approach to Anti-Social Behaviour in the Your Community section of our Customer Hub.

If you are experiencing or have experienced Anti-Social Behaviour and would like to report it to us, please do so using the form below

Always make sure you are safe, and if you feel threatened please call 999 and speak to the relevant emergency service before contacting Platform. 

Reporting ASB

Note: Questions marked by * are mandatory