Contact Us
We’re here to help and on this page you can find all the different ways you can contact us.
The Platform Customer Hub is open Monday - Friday 8.30am until 5.00pm.
Our Emergency Out of Hours service is available 24/7.
#Help us to help you - updating customer information
We're updating customer details so we may call you from our 0333 200 7304 Customer Hub number asking you to confirm the information we currently have is correct and add any additional details you need us to know.
Getting in touch
If you are a Platform customer, the easiest way to contact us about a non-urgent repair or housing matter is via:
- Your Platform - Customer Portal
- Our Live chat and Chatbot - simply click the blue icon in the bottom right of our website page to talk to our Live chat advisors or Chatbot.
- An online enquiry form
Alternatively, you can contact us by phone on 0333 200 7304 - please note our call waiting times vary depending on when you call us.
During busier periods we offer a call back service, where you leave your number and one of the contact centre team will call you back as soon as possible, usually within 60 minutes. If you do request a call back look for out the for the following number 0121 752 6194 to ensure you do not miss us returning your call.