Moving Out
We understand that moving home can be both exciting and stressful - and we’re here to make the process as smooth and straightforward as possible.
Whether you’re transferring to another Platform home, relocating elsewhere, or ending a tenancy on behalf of someone else, this section will guide you through each step. From giving notice to handing back your keys, you’ll find the information, forms, and support you need, all in one place.
Ending your tenancy
If you’ve decided to move out of your home, you’ll need to let us know, and this lets us begin the process of formally ending your tenancy and arranging the next steps.
In this section you’ll find useful guidance on what you need to do to end your tenancy, along with some handy frequently asked questions.
Ending a tenancy on behalf of a customer
We know that ending a tenancy on someone else’s behalf can be a challenging and emotional task. Whether our customer has sadly passed away, moved into residential care, or is unable to continue living in their home for another reason, we’re here to guide you through the legal process.
Leaving your Home in Good Condition
We want to make moving out of your home as easy as possible. Before your tenancy ends, it's important to make sure the property is left clean, clear, and in good condition. This helps avoid any extra charges and ensures a smooth handover for the next customer.
Gifting at the end of your tenancy
When you end your tenancy, for yourself or a family member, you can choose to gift/leave items in the home with agreement.
Those items include carpets, laminate, wooden or tiled flooring along with other items not provided by Platform as long as the items are safe and are of a reasonable standard (i.e. clean, hazard and damage free).
We are unable to accept white goods and electrical items. If the household appliances are in good condition, please call the British Heart Foundation on 0800 2500024 or visit their website at www.bhf.org.uk to arrange a free collection.
If you'd like to gift/leave any items in your home when you move out, you need to request a Gifting Inspection as part of your tenancy termination. To arrange this, please email: emptyproperties@platformhg.com
Please refer to the sections above for more information about giving notice.
