Pledge 5.

We will offer you a flexible range of ways to get involved in the review and development of our services and ensure your voice is heard. - 100.00%

We will publicise our performance on our website quarterly. - 100.00%

We will publish a minimum of 3 customer newsletters each year, one of which will be our Customer Annual Report. - 100.00%

We will report back to you regularly on things that we have changed as a result of your feedback. - 100.00%

We will tell you how your rent and service charge, where applicable, is spent each year. - 100.00%

Pledge 4. We will keep your home well maintained

Platform Pledges

Pledge 6. We will ensure that it’s easy for you to contact us at a time to suit you and we will respond in a timely manner to your enquiries