Pledge 1.

We will provide you with a range of support to help you sustain your tenancy

We will offer Tenancy Health Checks to ensure that you are receiving all of the appropriate services from us and to highlight any extra support that you may need.
We will offer support with budgeting to ensure that you are receiving all of the welfare benefits that you are entitled to, and we will provide advice and signposting in relation to debt and energy saving.
We will offer a range of support to improve your digital skills and help you to get online.
We will offer a Wellbeing Fund to support you during difficult times, subject to eligibility and availability criteria.
We will offer advice and signposting to other agencies and services where we do not offer specialist support.

Our February 2025 Performance

We will offer you a flexible range of ways to get involved in the review and development of our services and ensure your voice is heard Target Exceeded - 100%

We will publicise our performance on our website quarterly. Target Exceeded - 100%

We will publish a minimum of 3 customer newsletters each year, one of which will be our Customer Annual Report. Target Exceeded - 100%

We will respond to all other Anti-Social Behaviour reports within 3 working days Target - 97.6%

We will respond to reports of domestic abuse and hate crime within 1 working day Target exceeded - 100%

Have your Say – Tenant Satisfaction Measures

Feedback from our customers is hugely important to us and to the housing sector as a whole. That’s why the Regulator for Social Housing has introduced Tenant Satisfaction Measures.

View our 2024-25 Tenant Satisfaction Measures performance.

Platform Pledges

Pledge 2. We will work to ensure that your local neighbourhood is safe, clean and well maintained