Our Policies and Legal Statements

Our policies, strategies and procedures explain how we work, make decisions and deliver our services. They set out the standards we follow, the responsibilities we uphold and what you can expect from us.

Signing paperwork

report Aids and Adaptations Policy
report Anti-Social Behaviour (ASB) Policy
report Complaints, Comments and Compliments Policy
report Customer Electric Vehicle Charger Policy
report Data Protection Policy
report Defects, Latent Defects and Initial Repair Period (IRP) Policy
report Environmental Sustainability Policy
report Electrical Safety Policy
report Equality, Diversity and Inclusion Policy
report Fire Safety Management Policy
report Group Procurement Policy
report Health and Safety Policy
report Hate Crime Policy
report Health and Safety Policy Statement of Intent
report Heating and Hot Water Safety Policy
report Infection Prevention and Control Policy
report Lettings Policy
report Managed Move Policy
report Mobility Vehicle Policy
report Mutual Exchange Policy
report Neighbourhood Management Policy
report Our Customer Commitments
report Personal Protective Equipment (PPE) Policy & Procedure
report Reasonable Adjustments Policy
report Remedies and Compensation Policy
report Rent Arrears Policy (General Needs)
report Rent Setting Policy
report Rent to Buy Policy
report Repairs and Maintenance Policy
report Safeguarding Children Policy
report Safeguarding Adults Policy
report Smoke Free Policy
report Solar (PV) Policy
report Tenancy Fraud Policy
report Tenancy Management Policy