Pledge 2.

We will work to ensure that your local neighbourhood is safe, clean and well maintained

Aerial view of traditional housing estate in England.

Our March 2026 Performance

We regularly monitor our neighbourhoods to review the quality of services delivered in communal areas. - 100.00%
We will offer ways for you to be involved in reviewing the services delivered in your local area. - 100.00%
We will remove bulk rubbish that is our responsibility or work with those responsible, to do so. - 100.00%
We will respond to all other Anti-Social Behaviour reports within 3 working days - 98.20%
We will respond to reports of domestic abuse and hate crime within 1 working day - 100.00%

Have your Say – Tenant Satisfaction Measures

Feedback from our customers is hugely important to us and to the housing sector as a whole. That’s why the Regulator for Social Housing has introduced Tenant Satisfaction Measures.

View our 2024-25 Tenant Satisfaction Measures performance.

A person pointing their finger to the green smiley face
Pledge 1. We will provide you with a range of support
Platform Pledges
Pledge 3. We will keep you safe in your home