Pledge 2.

We will work to ensure that your local neighbourhood is safe, clean and well maintained

Aerial view of traditional housing estate in England.
  • We will respond to reports of domestic abuse and hate crime within 1 working day. 
  • We will respond to all other Anti-Social Behaviour reports within 3 working days.
  • We regularly monitor our neighbourhoods to review the quality of services delivered in communal areas. 
  • We will offer ways for you to be involved in reviewing the services delivered in your local area. 
  • We will remove bulk rubbish that is our responsibility or work with those responsible, to do so.

 

Our February 2025 Performance

We will offer you a flexible range of ways to get involved in the review and development of our services and ensure your voice is heard Target Exceeded - 100%
We will publicise our performance on our website quarterly. Target Exceeded - 100%
We will publish a minimum of 3 customer newsletters each year, one of which will be our Customer Annual Report. Target Exceeded - 100%
We will respond to all other Anti-Social Behaviour reports within 3 working days Target - 97.6%
We will respond to reports of domestic abuse and hate crime within 1 working day Target exceeded - 100%

Have your Say – Tenant Satisfaction Measures

Feedback from our customers is hugely important to us and to the housing sector as a whole. That’s why the Regulator for Social Housing has introduced Tenant Satisfaction Measures.

View our 2024-25 Tenant Satisfaction Measures performance.

A person pointing their finger to the green smiley face
Pledge 1. We will provide you with a range of support
Platform Pledges
Pledge 3. We will keep you safe in your home