Pledge 3.

We will keep you safe in your home

What to expect on the day of sign up - Happy family
  • We will carry out fire safety inspections in your communal areas and ensure we complete any required works or actions following the inspection. 
  • We will carry out yearly service and safety inspections on all gas, oil, open fire and solid fuel appliances in your home. 
  • We will carry out a 5-year periodic electrical safety inspection in your home.

 

Our February 2025 Performance

We will offer you a flexible range of ways to get involved in the review and development of our services and ensure your voice is heard Target Exceeded - 100%
We will publicise our performance on our website quarterly. Target Exceeded - 100%
We will publish a minimum of 3 customer newsletters each year, one of which will be our Customer Annual Report. Target Exceeded - 100%

Have your Say – Tenant Satisfaction Measures

Feedback from our customers is hugely important to us and to the housing sector as a whole. That’s why the Regulator for Social Housing has introduced Tenant Satisfaction Measures.

View our 2024-25 Tenant Satisfaction Measures performance.

A person pointing their finger to the green smiley face
Pledge 2. We will work to ensure that your local neighbourhood is safe, clean and well maintained
Platform Pledges
Pledge 4. We will keep your home well maintained