General Enquiries

If you have an general enquiry, here are the ways in which you can contact us.

General Enquiries girl on laptop

If you're a Platform customer, the easiest way to contact us about a non-urgent repair or housing matter is through our Customer Portal

  • Complete the enquiry form below

  • You can call us on 0333 200 7304 
    (please note our call waiting times can vary depending on when you call). 

    During busier periods we offer a call back service, where you leave your number and one of the contact centre team will call you back as soon as possible, usually within the hour. If you do request a call back look for out the for the following number 0121 752 6194 to ensure you do not miss your call back request

  • You can write to us at our head office:

    Platform Housing Group, 1700 Solihull Parkway, Birmingham Business Park, Solihull B37 7YD

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