General Enquiries

If you have an general enquiry, here are the ways in which you can contact us.

General Enquiries girl on laptop

If you're a Platform customer, the easiest way to contact us about a non-urgent repair or housing matter is through our Customer Portal

Register Here

  • Complete the enquiry form below

  • You can call us on 0333 200 7304 
    (please note our call waiting times can vary depending on when you call). 

    During busier periods we offer a call back service, where you leave your number and one of the contact centre team will call you back as soon as possible, usually within the hour. If you do request a call back look for out the for the following number 0121 752 6194 to ensure you do not miss your call back request

  • You can write to us at our head office:

    Platform Housing Group, 1700 Solihull Parkway, Birmingham Business Park, Solihull B37 7YD

General Enquiry

Details of enquiry

Preferred contact method for us to come back to you
Please upload a relevant photo or file if possible
To process your application, Platform Housing need to collect, use, and retain information. We are also keen to hear about your experience and the benefit the support has provided and may contact you for your feedback.

I understand the information I provide will be managed in accordance with Data protection legislation and the Platform Housing privacy notice which is available on our website www.platformhg.com/privacy-notice.

I understand in some circumstances it may be necessary for Platform Housing to share my contact details which may include, name, address, email address and telephone number with suppliers and/or other organisations to support my application. Platform Housing will notify me if my personal data needs to be shared and with who.

I declare that all of the information I have given is correct and complete to the best of my knowledge. I will inform Platform Housing of any change which may affect this application. I understand that giving false information will result in Platform Housing Group taking steps to prevent approval of any future applications made.