Paying your Rent and Charges
In this section you can find out more about your rent, and service or personal charges, along with a variety of easy and safe ways to pay your rent. It's important that you pay on time and in full, so your home is not at risk.
2026 Rent and Charges Review
You can read more about your 2026 Rent and Charges review, along with useful guidance notes and FAQs, by using the link below.
Find out moreYour rent payments
- Your rent is payable in advance and below you can find out all the different ways you can make a payment.
- If you pay monthly, your rent is due on the first day of each month. If weekly, your rent is due every Monday.
- If you have any problems paying your rent, please contact us as soon as possible to find out what help and support we can offer.
- Please be scam aware. Any rent increases will be advised by letter sent directly to you. We never call to advise customers of a rent increase, so if you receive a call like this, it could be a scam. If you have any concerns, please contact us on 0333 200 7304.
Ways to pay
Direct Debit
Paying by direct debit will ensure your rent is paid automatically and securely on time, every time. You can choose the collection date and frequency (weekly, fortnightly, 4 weekly, or monthly) to suit you. You will need a bank or building society account that will accept direct debit payments.
Simply call the Rents Team on 0333 200 7304 and we can set up a direct debit for you over the phone today.
Pay with allpayments
We work with allpay, our payment collection company, to offer a range of easy and safe ways to pay your rent. You can make quick and convenient payments on the go using allpay’s payment platform, allpayments, available as both a mobile app and web portal.
To register for all the following payment methods you will need the long 19-digit number (payment reference number) on your Easypay card and your debit or credit card.
allpayments web portal
Set up an allpayments account and pay your rent online by visiting the allpayments web portal.
Download the allpayments app for free from your app store:
You will need a debit or credit card.
Use the automated telephone service to make payments at any time. You will need a debit or credit card. Call 0330 0416 497
Make a text payment by sending a text message from your mobile. You will need a debit or credit card. Register here
allpayments, the new payment portal from allpay
As part of allpays' service improvement, the allpay app and allpay Internet Payments portal will be closing from the 11 May 2026 and you will need to move to the new allpayments service to continue managing your payments.
These will provide a unified service that lets your customers make and manage their bill payments on the go. The allpayments app is the new mobile version of this platform and replaces the old allpay app, and it’s been designed to offer a more modern, intuitive user experience, with improved usability, better performance and faster payments. For customers who want a simple digital way to pay, allpayments is the easiest option.
If you are using the old allpay Internet Payments portal, you will be automatically be redirected to the new allpayments web portal for an uniterrupted
To help with your migration to the new allpayments service we have some useful FAQs below
No. If you currently use the allpay app or Internet Payments portal, you can log in to allpayments using your existing email address and password.
Yes. Your account details, payees, payment cards, and transaction history will transfer automatically once you first log in to allpayments.
Yes. Saved cards will not be migrated and will need to be added.
If you experience issues migrating your account or data to the allpayments app, please contact the allpay support team at 03301359512 or email: enquiries@allpay.net.
Most migrations usually take between one to two minutes, depending on the amount of data being transferred.
No. Migration only needs to happen once. After that, you can log in on any device that has the allpayments app installed, or the web portal, using your existing credentials.
If you haven’t migrated by the time the old app is retired, your account will be migrated to allpayments automatically. You’ll then be able to log in to the new allpayments app and web portal using your existing email address and password.
Yes. Once you’ve moved to the new allpayments app, you can safely delete the old one. Your allpay app account will be deactivated and any personal information that’s no longer required will be deleted as part of the old app being closed down.
No. Simply download the allpayments app and select ‘Log in’. You can then log in using your existing email address and password.
Service and Personal Charges
Service and Personal charges are the amounts you pay for communal or shared services in your building and, if applicable, the surrounding area. Here you can find information on how these charges are calculated and what they cover.