Get Involved
Putting customers at the very heart of everything we do and having your voice is heard is central to ensuring that we deliver the services you want and expect.
Our involved customers represent the voice of all our customers to help influence and shape our services. Identifying what we do well and making recommendations for improvement in areas where we could do better, is a key part of your role.
Platform Voices
Platform Voices is a community for Platform customers to share ideas, discuss important topics, provide feedback on policy, planning and contribute to the future of your organisation.
Sign up and have your say.Customer Voice Conference
In October, our annual customer conference celebrated the important work of the Customer Voice and Scrutiny Panels. Involved customers came together to highlight the significant impact they have made over the past year, including reviewing policies and suggesting service improvements.
Panel members also took part in discussions and workshops, helping us make sure that your feedback continues to influence how we deliver and improve our services.
Community Conversations
We are bringing more Community Conversations to your local neighbourhood.
Our Customer and community Engagement team will be out and about connecting with customers on a local level to raise awareness of how you can get involved, have your say and help us shape our future services.
Find out how you can take part by clicking on the link below.
You Said - We Did
Improving services for all our customers is a priority for us, and your voice shapes how we work. Here you’ll find examples of how your feedback from surveys, polls, and forums on Platform Voices has directly influenced decisions and helped make a difference.
Making a difference by helping to improve services for all customers, is rewarding. Learning new skills, to add to existing skills you already have is a valuable, too!
Why get involved?
Whether you have a lot of time to give or a little we have lots of opportunities for you to get involved and for your voice to be heard both virtually and in person.
Getting involved brings many rewards: you can meet new people, learn new skills, and help us to improve the services you and our customers receive. To recognise your feedback and to thank you for the positive difference you make, we also offer you the opportunity to receive high street gift vouchers.
Our Involved Customers 2024-25
Involved Customers
Customer Voice and Scrutiny Panel members
Hours volunteered
We are recruiting!
We are on a mission to find customers to join our Customer Voice Panel to represent the diverse voice and views of all our customers.
As a member of our Customer Experience Panel, you will play a pivotal role in ensuring that our customers are at the heart of everything we do and that your customer voice is heard.
To find out more and register your interest, please use the link below.
