You Said - We Did
Improving services for all our customers is a priority for us, and your voice shapes how we work. Here you’ll find examples of how your feedback from surveys, polls, and forums on Platform Voices has directly influenced decisions and helped make a difference.
Your voice really does make a difference.
At Platform, making sure that we are delivering services that work for our customers is important to us. To help us do this, we offer a range of opportunities for customers to get involved and give feedback. These activities include reviewing documents, taking part in focus groups, and scrutinising our existing services.
Through these activities, your voice really can make a difference and help shape how our services are delivered in a meaningful way.
On this page, you will see a range of projects where customers were invited to get involved and, more importantly, you can see how that involvement has been acted upon by teams across Platform in the design and delivery of key areas of service.
More information about these projects and other activities where customer voices have helped shape services can be found on Platform Voices, and if you would like to have the opportunity to have your voice heard, then don’t forget to register to receive engagement opportunities.
Interactive Voice Response Survey
Platform’s Customer Contact Team, the Hub, wanted to find out about your experiences of calling us and using the Interactive Voice Response (IVR)
Platform Voices
We need you to share ideas, discuss important topics, provide feedback and talk to us about what's important to you in your home and community.
We do listen, and It's easy for you to tell us what you think, from the comfort of your own home. You can get involved at a time and place that suits you. Whether you take part in projects, complete quick polls, and surveys, and share your views on our ideas boards you can help us develop and improve our services.