Energy Advice


energy update


Rising fuel bills - Government help for households 

The government has announced that all households will receive £400 to help with rising fuel bills this autumn. 

The money will be paid in six instalments, so you will see a discount of £66 applied to your energy bills in October and November and then £67 a month from December to March 2023.  

This money will be paid in a number of ways. If you pay your bill by Direct Debit, standard credit and payment cards or smart payment meter, the discount will automatically be added to your account. Traditional payment meter customers will receive a voucher to be cashed at the Post Office or other top up centres. 

It has recently been reported that this £400 energy bill support is going unclaimed, as many households who use non-smart prepayment meters are failing to redeem vouchers.  You can read more here or watch this video.

National Grid 

On the 1 November, the National Grid launched a £50m financial relief fund to help households struggling with skyrocketing energy bills.  The money will be given to charities that offer advisory services to people who need help and recipients of this fund include Affordable Warmth Solutions and Citizens Advice. If you get in touch, they will be able to talk you through what support they can offer.

What can I do? 

  1. Contact your energy supplier - If you’re worried and will struggle to pay your energy bills, please talk to your energy supplier as they may be able to tell you about schemes and grants that may help.  You can find out more in our further help and advice section.

  2. Find out if you can get help from our Wellbeing Fund - Our Wellbeing fund supports customers with essential items like food, household items and utility (gas, electric & water) costs. 

  3. Find out what other help is available - A company called Chris Grants manage schemes on behalf of other companies. You can visit their website – to see what help is currently available and what is coming soon. You can also find out more in our further help and advice section.

Top energy saving tips 

  • Change your halogen lightbulbs to LED bulbs. Halogen bulbs use 50 watts of energy, this is enough energy to power 10 LED light bulbs! 

  • Turning your thermostat down by just 1 degree will save you money. 

  • Fill and boil your kettle which just the amount of water you need for your cuppa. 

  • Stop draughts by closing your curtains and placing draught excluders by your doors.  

  • Always use lids on your saucepans when cooking. 

  • Rather than switching on your oven, use a slower cooker or air fryer. 

  • Turn your washing machine cycle temperate down from 40 to 30 degrees. 

  • Getting a smart meter will help you understand what your appliances are costing you, so you can see where you might be able to save on any wastage, To find out more talk to your supplier or take a look 

Warm spaces

The Warm Spaces initiative is the community response to the cost of living crisis and lots of local councils and community organisations are getting involved to provide a warm welcome to everyone who might need it this winter.

Warm spaces are where local people can:

  • Sit and be warm
  • Study or work on their laptops (with access to Wi-fi)
  • Have a hot drink
  • Be with company
  • Access advice OR information / signposting to advice on debt, bills, benefits and food

You can visit - Spaces — Warm Spaces to see what’s available in your local area.  You can also visit your local authority website to find out more, as most local councils are creating their own list of safe places for their communities.

If you are not sure who your local authority is, you can find out by typing in your postcode on the government website - 

Keep warm safely

With the price of energy increasing, it's tempting to look at other ways to heat your home which may not be safe for you and your family.

You can visit the London Fire Brigade website to view their expert fire safety advice which includes portable heater, gas fires and open fire safety advice, plus candle and carbon monoxide safety. The National Fire Chief’s Council has also created a useful Cost of Living – Steps to Stay Fire Safe leaflet which provides further tips and advice.

You can also contact your local fire service for further guidance. If you are not sure who your local fire service is, you can find out more here - Brigades – UK Fire Stations.


Energy advice podcasts

Earlier this year, we created some energy update podcasts, which can be viewed by clicking on the month drop-down sections below:

Energy Update - Jan 2022

Energy Update - Feb 2022

What is going to happen with our energy bills and what can we do? We've produced weekly updates across February 2022 as key decisions are made in government that will effect what we have to pay for our energy. Host Rich Hurst is joined by Georgina and Karen from the Successful Tenancies team to discuss and offer advice.

Energy Update – March 2022