Customer Experience Committee
At Platform, we believe our customers should have a real say in the decisions that affect their homes and the services they receive.
That's why we've created our new Customer Experience Committee – and we're looking for customers like you to get involved!
Your voice. Your experience. Your chance to make a difference.
What is the Customer Experience Committee?
Our Customer Experience Committee is an important part of how Platform is run and becoming a member is an exciting opportunity to share your experiences, challenge our thinking and help shape important decisions about how Platform works.
Working alongside our Board and senior leaders, the Committee helps make sure customers' needs and experiences are considered when decisions are made.
Members will look at how well we're delivering services, what customers are telling us and where improvements are needed.
By joining, you'll have the opportunity to help shape services and make a positive difference for customers across our communities.
We're recruiting for two types of paid roles, with training and support provided to help you succeed.
Customer Experience Committee Member
2 vacancies
Annual payment: £6,000 plus all reasonable out of pocket expenses
As a Committee Member, you'll work alongside other members and senior leaders to:
- Share your experiences and views as a Platform customer.
- Review how well we're delivering services.
- Ask questions and challenge decisions constructively.
- Help identify opportunities to improve services.
- Make sure customers' needs are considered when important decisions are made.
You'll attend a minimum of four Committee meetings each year, either in person or online, with additional time needed for preparation and training.
Customer Experience Committee Member and Customer Voice Panel Chair
1 vacancy
Annual payment: £6,000 plus an additional payment for Chair Roll and all reasonable out of pocket expenses
This combined role offers an opportunity to help shape decisions at Platform while also leading our Customer Voice Panel.
Alongside your responsibilities as a Committee Member, you'll:
- Chair Customer Voice Panel meetings and encourage everyone to have their say.
- Help the Panel review customer feedback and identify improvements.
- Support members in asking questions and challenging how things are done.
- Make sure customer feedback and recommendations are shared with the Customer Experience Committee.
The role involves a minimum of four Committee meetings and four Customer Voice Panel meetings each year, along with preparation, training and other activities.
Hear why your voice matters
Want to know more about the Customer Experience Committee and the difference you could make?
Watch our short video to hear why customer involvement is so important, what the Committee will do and how you could help shape the future of Platform.
Find out more about about the roles
If you're a Platform customer, we'd love to hear from you!
Whether you rent your home, are a shared owner or a leaseholder, we welcome applications from customers with diverse backgrounds, skills and experiences.
You don't need to be a housing expert or have previous committee experience.
We're looking for people who care about improving services, are willing to listen to different opinions and want to make a positive difference.
For the combined role, experience of leading meetings or group discussions would be helpful, although this doesn't need to come from a formal committee position.
We understand that joining a formal Committee may be a new experience.
You'll receive an introduction to Platform, guidance on your responsibilities and access to relevant training and support.
We also want our recruitment process to be accessible to everyone. If you need information in a different format or adjustments to help you apply, please let us know.
Not sure whether the role is right for you?
We'd be happy to arrange an informal conversation to answer your questions and help you decide whether you'd like to apply.
Please contact Jenny Richards by emailing jenny.richards@platformhg.com or by calling 0333 200 7304.
How do I apply?
Once you have read the recruitment pack for the role you want to apply for, please complete the short application form linked below, which will ask you to tell us a little about yourself, including your experience and skills.
Don't worry about using formal language. We're interested in your experiences and the skills you could bring, whether these come from work, volunteering, community activities or everyday life.
Applications close: 20 December 2026.
Interviews are scheduled for 25 January 2027 at our Birmingham Business Park office in Solihull.
