Report a repair

The easiest way to report a non-urgent repair or housing matter is through the Your Platform, customer portal, which you find more about below.

Alternatively, you can complete our 'Report a new non-urgent repair' online form which can be found on this page.

work tools and a house


Your Platform is our online customer portal where you can:

  • Report non-emergency and routine repairs
  • Make general housing enquires
  • Report Anti-Social Behaviour
  • Check your account balance and transactions
  • Give us feedback on how we are doing

You’ll need your tenancy reference if you are registering for the first time, which you can find on any recent letter or email.

Register here for Your Platform

Report a new non-urgent repair

  • Current Details
  • Repair details
  • Complete request
Before reporting your repair, please read the Customer Responsibility details, which outlines which repairs are customer responsibility: