Report a repair

If you are a Platform customer, the easiest way to contact us about a non-urgent repair or housing matter is through Your Platform, our Customer Portal.

Report an emergency

Change or cancel a repair

Your Platform Login

Repairs

Your Platform is our online customer portal where you can:

Report Urgent and Routine Repairs
Make General Housing Enquires
Report Anti-Social Behaviour
Check your account balance and transactions
Give us feedback on how we are doing
Get up to date information on Platform Housing

You’ll need your tenancy reference for first time registration. You can find this on any recent letter or email.

How To Videos

Repairs You Can Do

Report a new non-urgent repair

Current Details
Repair details
Complete request

Before reporting your repair, please read the Customer Responsibility details, which outlines which repairs are customer responsibility: https://www.platformhg.com/your-responsibilities