Customer News and Information
Keep up to date with the latest Customer Connect newsletters and find other useful information and documents for Platform customers.
Customer Annual Report 2025-26
Each year, our Customer Annual Report gives you a clear picture of how we’re doing.
It shares what’s gone well, where we know we can do better and how we’re working to improve. It also shows how your feedback and experiences are helping shape the services we provide.
Customer Newsletter 2026 - Winter Ready
We are delighted to welcome you to this edition of your Winter Ready Customer Connect Newsletter. It's packed with helpful advice and new opportunities to get involved in shaping the services that matter most to you.
Past editions of Customer Connect
Repairs, Maintenance and Safety Guide
In our Customer Connect 2024 Newsletter, we included a handy Repairs, Maintenance and Safety Guide which tells you all you need to know about our repairs and maintenance service, along with important safety advice.
Customer Strategies
Our Policies
Our policies, strategies and procedures explain how we deliver our services, make decisions and meet our responsibilities to customers. Visit our dedicated policies page to find and view these documents.
If you need this information in easy read format, Braille or you need an interpreter please contact diversity@platformhg.com
