Pledge 6.

We will ensure that it’s easy for you to contact us at a time to suit you and we will respond in a timely manner to your enquiries

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Our February 2025 Performance

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We will offer you a flexible range of ways to get involved in the review and development of our services and ensure your voice is heard Target Exceeded - 100%
We will publicise our performance on our website quarterly. Target Exceeded - 100%
We will publish a minimum of 3 customer newsletters each year, one of which will be our Customer Annual Report. Target Exceeded - 100%
We will report back to you regularly on things that we have changed as a result of your feedback. Target exceeded - 100%
We will tell you how your rent and service charge, where applicable, is spent each year Target exceeded - 100%
We will give you access to report routine repairs and make service requests 24/7 via our online customer portal. Target Exceeded - 100%
We will make our services accessible through a range of reasonable adjustments such as translation services and alternative formats (e.g. large print, Braille). Target Exceeded - 100%
We will reply to emails and online enquiries sent to our Platform Customer Contact Hub within 3 working days. Target Exceeded - 100%