Wellbeing Fund

Our Wellbeing Fund is open to all Platform customers who are experiencing financial hardship and need short-term support.

The Fund can help cover essential food and energy costs, especially if you are waiting for your first benefit payment. You can also apply for help to purchase an essential household item, along with additional and special project support as explained in the framework below.

Customers working together on a Wellbeing Fund Project

Are you eligible?

To be eligible for help from our Wellbeing Fund you must:

  • Be in receipt of means tested benefits (such as Universal Credit), on a low income or be able to evidence financial hardship.
  • Be able to demonstrate that you are without the necessary funds to meet your immediate need.
  • Be able to provide your household income and expenditure details.
  • Have considered other support options available to you.
  • Be working with, or willing to work with, support services offered through Platform or externally to improve your long-term situation.
  • Confirm that you have read and understand the Wellbeing Fund eligibility criteria and framework prior to making an application.

Your application can include any combination of essential food and energy support and household essentials, but is limited to only one of any of the other support types listed under additional support.

Please note that only items requested from the framework, outlined below can be considered as part of your application.

Budgeting in a home


Our Wellbeing Fund Framework

Type of support

Number of awards that can be made


  • Food
  • Energy


One food voucher and energy voucher application per year, per household

Essential household items:

  • School uniforms
  • Interview clothing
  • Household cleaning products
  • Toiletries
  • Kitchen/utility essentials

One essential household items voucher application per year, per household


Additional support

Awards will be made on individual assessment of request



  • Bed/Mattress
One award for the lifetime of the Fund

    White goods (only one can be chosen)

    • Washing machine
    • Cooker
    • Fridge freezer
    • Microwave or air fryer


    One Award for the lifetime of the Fund

    Health and wellbeing

    • Classes
    • Activities
    • Groups


    One award for the lifetime of the Fund

    Digital inclusion

    • Devices
    • Other digital needs


    One award for the lifetime of the Fund

    Employment and training

    • Training or tuition
    • Interview travel costs
    • New job costs (travel)


    One award for the lifetime of the Fund

    Special Projects Support

    Help for local charities and organisations to deliver essential community improving projects


    • Promote Community cohesion & empowerment
    • Improve Community safety
    • Improve the local environment & sustainability
    • Tackle domestic abuse and take safeguarding action
    • Help communities stay connected – reducing isolation and loneliness
    • Tackle digital inclusion
    • Promote health & wellbeing

    You can also find out how our Community Chest Fund may also be able to assist you.



    Wellbeing Fund Application Form

    • Current Disclaimer
    • Your details
    • Awaiting benefit
    • Social Value questions
    • Monthly Income
    • Monthly Expenditure
    • Other monthly income and assets
    • Complete
    I confirm that I have read and understand the Wellbeing Form eligibility criteria and framework prior to making this application for support.



    To process your Wellbeing Fund application, Platform Housing need to collect, use, and retain information. We are also keen to hear about your experience and the benefit the support has provided and may contact you for your feedback.

    I understand the information I provide will be managed in accordance with Data protection legislation and the Platform Housing privacy notice which is available on our website www.platformhg.com/privacy-notice.

    I understand in some circumstances it may be necessary for Platform Housing to share my contact details which may include, name, address, email address and telephone number with suppliers and/or other organisations to support my application. Platform Housing will notify me if my personal data needs to be shared and with who.

    I declare that all of the information I have given is correct and complete to the best of my knowledge. I will inform Platform Housing of any change to my financial circumstances which may affect this application. I understand that giving false information will result in Platform Housing Group taking steps to prevent approval of any future applications made.

    I understand that payments from the Wellbeing Fund for Essential and Support package applications are benevolent in purpose and are issued on the premise that nothing further is owed or due in return. Essential and Support payment awards are voluntary and can be offered as short-term financial assistance to overcome crisis and temporary financial hardship.

    I understand that the Platform Housing should not be relied upon as a guaranteed source of income and I cannot normally expect to receive repeat funding for the same issue in any future applications.