Domestic Abuse

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Domestic Abuse

Who to contact if you're experiencing domestic abuse, how we respond and which agencies we work with.

Experiencing domestic abuse?


In an emergency please call the police on 999

National Domestic Violence helpline

A national helpline which is available every day of the year. 
Freephone: 0808 2000 247

Men's Advice Line: 0808 8010 327 

GALOP (LGBT+ Domestic Abuse Helpline): 0800 9995 428

Platform Customers

We can offer specialist support to our customers — including referrals to other agencies who can arrange emergency accommodation — and general advice and guidance.

If you are a Platform Customer and need to report domestic abuse, or if you have any concerns or questions, please contact us by ringing 0333 200 7304 (our phone lines are open from 8:30am - 5pm Monday - Friday) or by completing the form below.

About you

Note: Questions marked by * are mandatory

What happens next?

If you contact Platform Housing Group, a person from our dedicated Communities and Neighbourhood Team will be in touch with you within one working day.

We'll assess your current situation. To make sure you get the right support we may work with other agencies such as RefugeVictim SupportWomen's Aid, the police and local authorities.

In high risk cases, we may make a Multi-Agency Risk Assessment Conference (MARAC) referral.

We may take legal action, which can result in the offender losing their home, in order to protect you, our residents and the local community.

If you are experiencing domestic abuse and need immediate help, ask for ‘ANI’ in a participating pharmacy. ‘ANI’ stands for Action Needed Immediately but also phonetically sounds like the name Annie. If a pharmacy has the ‘Ask for ANI’ logo on display, it means they’re ready to help. They will offer you a private space, provide a phone and ask if you need support from the police or other domestic abuse support services.

Other resources

Domestic Abuse Policy - Platform Housing Group.pdf[pdf] 112KB
Survivors Handbook
National Domestic Violence Helpline
The Domestic Abuse Housing Alliance

Facts and figures

(source: Women's Aid and Mankind)

  • In year ending March 2020, an estimated 2.3 million adults (aged 16 to 74 years) experienced domestic abuse in the last year.

  • 2 women a week and 1 man a fortnight are killed in England and Wales by a current or former partner.

  • 1 in 4 people identifying as Lesbian, Gay, Bisexual or Transgender experience domestic abuse during their lifetime.