Domestic Abuse


Experiencing domestic abuse?


In an emergency please call the police on 999

National Domestic Violence helpline : Freephone 0808 2000 247
A national helpline which is available every day of the year. 

Men's Advice Line: 0808 8010 327 

GALOP (LGBT+ Domestic Abuse Helpline): 0800 9995 428


If you are a Platform Customer and need to report domestic abuse, or if you have any concerns or questions, please contact us by ringing 0333 200 7304
(our phone lines are open from 8:30am - 5pm Monday - Friday) or by completing the form below.

We can offer specialist support to our customers — including referrals to other agencies who can arrange emergency accommodation — and general advice and guidance.

What is Abuse

Abuse can take many forms, including:

  • Physical abuse
    including hitting, slapping, pushing, kicking, misuse of medication, restraint, or inappropriate sanctions.

  • Sexual abuse
    including rape and sexual assault or sexual acts to which the vulnerable adult has not consented.
  • Emotional/psychological abuse
    including emotional abuse, threats of harm or abandonment, deprivation of contact, humiliation, blaming, controlling, intimidation, coercion, harassment, verbal abuse, isolation or withdrawal from services or supportive networks.
  • Financial abuse
    including theft, fraud, exploitation, pressure in connection with wills property or inheritance or financial transactions, or the misuse or misappropriation of property, possessions or benefits.
  • Neglect/Acts of omission
    including ignoring medical or physical care needs, failure to provide access to appropriate health, social care or educational services, the withholding of the necessities of life, such as medication, adequate nutrition, and heating, poor quality living environments.
  • Discriminatory abuse
    including abuse based on a person’s race, sex, disability, faith, sexual orientation, or age; other forms of harassment, slurs or similar treatment or hate crime/hate incident.
  • Forced marriage
    a marriage without the consent of one or both parties and where duress is a factor.

Report Domestic Abuse

About you

Are you a Platform Housing Group Customer?
Address that we can use to contact you
Safe telephone number that we can use to contact you
Date and/or time that we can safely contact you
Any additional information you can provide
Method Contact

How would you like us to contact you?

What happens next?

If you contact Platform Housing Group, a person from our dedicated Communities and Neighbourhood Team will be in touch with you within one working day.

We'll assess your current situation. To make sure you get the right support we may work with other agencies such as RefugeVictim SupportWomen's Aid, the police and local authorities.

In high risk cases, we may make a Multi-Agency Risk Assessment Conference (MARAC) referral.

We may take legal action, which can result in the offender losing their home, in order to protect you, our residents and the local community.

Facts and figures

(source: Women's Aid and Mankind)

  • In year ending March 2020, an estimated 2.3 million adults (aged 16 to 74 years) experienced domestic abuse in the last year.

  • 2 women a week and 1 man a fortnight are killed in England and Wales by a current or former partner.

  • 1 in 4 people identifying as Lesbian, Gay, Bisexual or Transgender experience domestic abuse during their lifetime.

How to get help

Look for the ASK FOR ANI symbol and staff can provide you with a safe space.

Government Advice
Ask for ANI