Mandatory Reads

To help you settle in to your new home, we have highlighted a few essential pages to read and understand. These cover key responsibilities, safety information, and useful guidance tailored to your new home. Please take some time to go through and understand them.

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Your Home

Welcome to your new home leaflet We understand that it’s both an exciting and stressful time, so we’ve put together some information to help you get started.
New Build Home User Guide This guide will provide you with useful information to take care of your New Build home
Moving into a Listed Building Some advice to help maximise energy efficiency If you have moved into a listed building
Right to Buy Helping eligible customers to buy their home with a discount.
Right to Shared Ownership Enabling you buy between 10% and 75% equity of your home.

Looking After Your Home

Damp and Condensation Mould Damp and condensation mould is not one thing, it's two separate things, which are both potential hazards.
Fire Safety Your home will have the required levels of smoke and heat alarms installed, as identified by current legislation, or identified by the fire risk assessment
Gas Safety We must ensure that all gas appliances, flues and pipework within our properties are safely maintained and checked at least once a year. This is to ensure your home is safe to live in.
Asbestos Asbestos is not dangerous if it’s in good condition and left alone. Find out more about what we are doing to keep you safe.
Smoke and Carbon Monoxide Detectors Smoke and Carbon Monoxide detectors are two of the most important items a home can have. Both alarms prevent life-threatening dangers that are often silent and appear without warning.