Gas safety

We must ensure that all gas appliances, flues and pipework within our properties are safely maintained and checked at least once a year.  This is to ensure your home is safe to live in.

If gas appliances are not inspected and serviced regularly, they can deteriorate and become dangerous, leading to serious injuries and potentially life-threatening situations. 

Gas engineer doing a service check on a boiler

What are we doing to keep you safe? 

Platform Property Care (or a nominated gas safe registered contractor) will make contact with you to arrange to carry out the gas safety check each year prior to the anniversary date.  

The gas inspection will look at:

  • all gas appliances, smoke detectors and (if fitted) carbon monoxide detectors in your home to check they are working correctly. 
  • we will repair any appliance that we own and are responsible for. 
  • we will also undertake a visual inspection of any gas appliance and/or flue within the property that we do not own - if there is a problem with an appliance that belongs to you, you will be advised at the time of inspection, however, we will not undertake the repair on your behalf. 

A copy of the Landlord Gas Safety Record (LGSR) will be sent to you within 28 days of the completion of the visit.  We encourage customers to keep this safe for future reference. 

Let us in and you could win Gas safety

£100 prize draw!

When you get your gas safety check completed on the first appointment, you will automatically be entered into a quarterly prize draw and could win £100 of high street vouchers. 

Find out more here

What you can do to keep safe:

  • It is vitally important that you allow us access to complete the gas safety checks as they are a legal requirement.  

Failure to do so may not only pose a risk to the health of yourself, your family and visitors to your home, but failure to engage in the servicing process, may place your tenancy at risk as enforcement action will be taken to ensure that we gain access to the property. 

  • Please report any repairs or issues that you may have with your appliances as soon as possible so that we can arrange for an inspection to take place and rectify any issues. 

All of our gas engineers are Gas Safe registered, ensuring that they are competent and qualified to work on any gas appliance. 

We encourage your to meet your first appointment date but sometimes we understand that this isn't possible, if you need to change your annual gas service please click here .

If you think you have a gas leak

  • Open all doors & windows.  
  • Do not turnoff or on any electrical items or switches. 
  • If any gas appliances have been left on, turn them off. 
  • If the pilot light is still on and your gas appliances are all off, there may be a leak. 
  • Turn off the gas at the mains. 

Phone the National Gas Emergency Number immediately on 0800 111 999.  (This is a free phone number unless you are calling from a mobile phone).   

Tips and advice

Please take the following steps before calling to report a fault:  

  • If you have a pre-pay meter, check it is in credit. 
  • Check there has not been a power cut and there is power to appliance. 
  • Check to see if the pilot light has gone out. 
  • Please try and reset the boiler - if you do not have an instruction manual, contact us and we will send you a copy.  
  • Check the pressure gauge on the boiler when system is cold; it should be between 1 and 1.5 bar. Generally, this is indicated by a green zone on the gauge. Do not overfill past the green zone or 2-bar level. Check that the boiler has not been turned on to hot water only settings or on to a timer. 
  • If you have a thermostat, check that this is set to the correct temperature or select 30 degrees to test the boiler. You can then adjust to a comfortable temperature once the boiler is running. 

Did you know?

That we have a handy video about Maintaining your gas and central heating in your home, that you can view here.

In cold weather your condensate pipe that comes from your boiler to the outside of your property can become frozen.  Further information on frozen pipes is available here