Get Involved

Putting customers at the very heart of everything we do and having your voice is heard is central to ensuring that we deliver the services you want and expect.

Our involved customers represent the voice of all our customers to help influence and shape our services.  Identifying what we do well and making recommendations for improvement in areas where we could do better, is a key part of your role.

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Why get involved?

Whether you have a lot of time to give or a little we have lots of opportunities for you to get involved and for your voice to be heard both virtually and in person.

Getting involved brings many rewards: you can meet new people, learn new skills, and help us to improve the services you and our customers receive. To recognise your feedback and to thank you for the positive difference you make, we also offer you the opportunity to receive high street gift vouchers.

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Our Involved Customers 2023-24

294

Involved Customers

23

Customer Voice and Scrutiny Panel members

Over 95

Hours volunteered

Platform Voices - a community for Platform customers to have their say to the future of Platform Housing Group

Platform Voices

Platform Voices is a community for Platform customers to share ideas, discuss important topics, provide feedback on policy, planning and contribute to the future of your organisation.

Sign up and have your say.

Making a difference by helping to improve services for all customers, is rewarding. Learning new skills, to add to existing skills you already have is a valuable, too!

Mike - Involved Customer
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Community Converations team

Community Conversations

We are bringing more Community Conversations to your local neighbourhood.

Our Customer and community Engagement team will be out and about connecting with customers on a local level to raise awareness of how you can get involved, have your say and help us shape our future services.

Find out how you can take part by clicking on the link below.

Take part!

We are recruiting!

We are on a mission to find customers to join our Customer Voice Panel to represent the diverse voice and views of all our customers.

As a member of our Customer Experience Panel, you will play a pivotal role in ensuring that our customers are at the heart of everything we do and that your customer voice is heard.

To find out more and register your interest, please use the link below.

Find out more

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Register your interest

Please tell us which role you're interested in

Note questions marked * are mandatory

Name
Address
Roles

Which customer involvement roles are you interested in?

How did you hear about involvement opportunities with Platform?

Platform will process the below personal data for the purposes of:

  • Providing you with information about opportunities to volunteer and get involved in our customer experience strategy options
  • To monitor the effectiveness of this communication campaign

For more information about how we process your data in accordance with the data regulation laws and your data rights please see our privacy notice.

I agree that my details may be used for the purposes stated