At Platform we believe that it’s important to put customers at the heart of everything we do. We also understand that to create services that work for customers we need to include customers in the process of developing those services from the very beginning.

That’s why we are introducing Co-creation into our customer engagement opportunities.

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What is co-creation?

Co-Creation means bringing colleagues and customers together as equals to develop new services. It puts an emphasis on the importance of the lived experience of customers who are using our services, every day and encourages our colleagues to use these experiences to design great services that have the customer at their centre.

Help us to create new services

Helping us to co-creation new and improved services isn’t one of our regular involvement roles.

Each project will need a different group of customers to get involved, depending on their experience of a particular service.

How can I get involved?

We will post information about future projects and opportunities on this page, so keep checking back to find out how you can get involved.

“Co-creation felt correct - it got people together for ideas; I wouldn’t have dreamt of putting forward these ideas before! Combining ideas - different people with different ideas - you get the best of everything.”

Platform Customer
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Fire safety co-creation project

We worked with customers on our first pilot Co-Creation project to explore how we can best share fire safety information with residents in our high-rise blocks and how we can raise awareness around important fire safety issues.

We held a series of focus groups with customers & colleagues from our building safety team & used the time to discuss what information we had to give customers, what extra information customers would find useful & how we could make this accessible for more customers.

The group came up with a series of ideas, especially around communicating fire safety messages & helped us understand that the real focus should be on make sure customers in these blocks understand what’s in place to keep them safe & what they need to do to keep themselves safe.

“We need to ensure that customers feel safe where they live. We know they are safe, but it has opened our eyes on how to get that message across and to make sure we’re doing everything we can to keep them informed."

Platform colleague
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