Have your say

We value what you, our customers, have to say about us and our services.

In this section you can read more about the current projects are involved customers are involved in along with all the different ways you can share your feedback to both Platform and other relevant organisations, including the Regulator for Social Housing.


Have your say - Why get involved

Getting involved brings many rewards: you can meet new people, learn new skills as well as help us to improve the services you and other customers receive. You will also get the satisfaction of knowing you have influenced our policy and get to see actual change take place as a result of your involvement.

To find out about all the different ways you can volunteer to become an Involved Customer, simply click on the link below.

Get Involved

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Platform colleagues talking and smiling with an involved customer

Customer Feedback Projects

We regularly seek feedback from customers in the form of online surveys, in person focus groups and through our Customer Voice and Scrutiny Panels, along with our Customer Sounding Board.

You can use the link below to take a look at the current projects and reviews taking place.

View current projects

I feel that I am helping. Another set of eyes can always see something new. It is both rewarding and interesting and I believe that if the information is for customers then asking for their assistance is essential. I enjoy and look forward to doing it.

Heather - Involved Customer
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Customer Commitments

Customer Commitments Survey

We believe that it's important to have commitments that are meaningful for our customers, so we want to create a new set of commitments that reflect what matters to you, and we can demonstrate how we are performing against them. These commitments define our service standards, such as response times for repairs and emails and how we handle complaints. 

To achieve this, we need your help. We would like as many customers as possible to provide feedback on what we should include.

We are also hosting focus groups for more in-depth feedback, and if you would like to take part, leave your contact details at the end of the survey. Your insights are important and will help us serve you better.

Take the survey and have your say

Have your say - Community Conversations

We are bringing more Community Conversations to your local neighbourhood. Our Customer and community Engagement team will be out and about in comunites to raise awareness of how you can get involved, have your say and help us shape our future services.

We'd love to meet as many of our customers in our communities as possible, so if you'd like to see a Community Conversation event in your local area, drop the details on this form

Find out how you can join the conversation by clicking on the link below.

Take part!

Two Platform colleagues are pictured smiling behind their Community Roadshow desk
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Created with Customers Stamp

Our Customer Sounding Board members role in reviewing customer communications is very important and makes sure that the look and feel of our customer documents, along with the content and information, is friendly and easily accessible to all. 

We have worked with the CSB to develop a new Created with Customers stamp, which can seen to right and will be added to any documents they have provided feedback on, so that you can see at a glance that it has been reviewed.

Read more

Have your say - Tenant Satisfaction Measures (TSMs)

Feedback from our customers is hugely important to Platform and to the housing sector as a whole.

That’s why the Regulator for Social Housing is introducing Tenant Satisfaction Measures, TSMs for short, in a bid to hold housing provides to account for their actions and give customers greater visibility of their performance.

Find out more