Have your say
We value what you, our customers, have to say about us and our services.
In this section you can read more about the current projects are involved customers are involved in along with all the different ways you can share your feedback to both Platform and other relevant organisations, including the Regulator for Social Housing.
Your chance to join the Housing Ombudsman Resident Panel
The Housing Ombudsman is inviting social housing residents to apply to join its Resident Panel and contribute to the work they're doing to improve residents’ lives through landlords’ services.
As a member of the panel, you will be invited to share your experiences, provide feedback on consultations through surveys and suggest improvements through regular meetings and virtual discussions.
You don’t need any previous experience to apply and can find out more using the link below. Closing date for applications is 30 April 2024.
I feel that I am helping. Another set of eyes can always see something new. It is both rewarding and interesting and I believe that if the information is for customers then asking for their assistance is essential. I enjoy and look forward to doing it.
Customer Feedback Projects
We regularly seek feedback from customers in the form of online surveys, in person focus groups and through our Customer Voice and Scrutiny Panels, along with our Customer Sounding Board.
You can use the link below to take a look at the current projects and reviews taking place.
Created with Customers Stamp
Our Customer Sounding Board members role in reviewing customer communications is very important and makes sure that the look and feel of our customer documents, along with the content and information, is friendly and easily accessible to all.
We have worked with the CSB to develop a new Created with Customers stamp, which can seen to right and will be added to any documents they have provided feedback on, so that you can see at a glance that it has been reviewed.
Have your say - Tenant Satisfaction Measures (TSMs)
Feedback from our customers is hugely important to Platform and to the housing sector as a whole.
That’s why the Regulator for Social Housing is introducing Tenant Satisfaction Measures, TSMs for short, in a bid to hold housing provides to account for their actions and give customers greater visibility of their performance.
Have your say - Why get involved
Getting involved brings many rewards: you can meet new people, learn new skills as well as help us to improve the services you and other customers receive. You will also get the satisfaction of knowing you have influenced our policy and get to see actual change take place as a result of your involvement.
To find out about all the different ways you can volunteer to become an Involved Customer, simply click on the link below.
Have your say - Community Conversations
We are bringing more Community Conversations to your local neighbourhood. Our Customer and community Engagement team will be out and about in comunites to raise awareness of how you can get involved, have your say and help us shape our future services.
We'd love to meet as many of our customers in our communities as possible, so if you'd like to see a Community Conversation event in your local area, drop the details on this form
Find out how you can join the conversation by clicking on the link below.