Customer Engagement

We value what you, our customers, have to say about us.

We welcome your ideas on how we can improve our services and, if you want to have your say on how we work, you can get involved and do this.


Why get involved

Getting involved brings many rewards: you can meet new people, learn new skills as well as help us to improve the services you and other customers receive. You will also get the satisfaction of knowing you have influenced our policy and get to see actual change take place as a result of your involvement.

To register your interest in getting involved, please fill out our Become an Involved Customer form at the bottom of this page and we’ll be in touch.

Customer Cohesion Graphic

Customer and Community Engagement Strategy

Our Business Strategy 2018-2023 sets out our mission to ‘Build a better future by investing in affordable homes, services and communities’ and makes it clear that our customers are at the very heart of what we are about, and that the customer voice is central to this.

Our Customer and Community Engagement Strategy sets out what this means in more detail, our vision for customer and community engagement and how we will achieve it. The strategy links to our organisational values and is particularly relevant to our strategic business priorities.

Litter picking

Great Customer Service

  • Improve customer engagement and insight so we get closer to our customers and meet their needs
  • Provide high quality services that support local communities

  • Commitment to the development of truly accountable local service delivery. We will learn from each other’s experiences to develop such initiatives more widely – e.g. work to tackle digital exclusion, support for community funded local initiatives, debt and welfare benefit advice and creating job and training opportunities.

  • Tackle digital exclusion.


The strategy is also very closely aligned and linked to the following organisational strategies and projects:

  • Customer Experience Strategy

  • Digital Strategy

  • Diversity and Inclusion Strategy

  • Platform One project

Become an involved customer

Please tell us which role you're interested in

Note questions marked * are mandatory


Which customer involvement roles are you interested in?

How did you hear about involvement opportunities with Platform?

Platform will process the below personal data for the purposes of:

  • Providing you with information about opportunities to volunteer and get involved in our customer experience strategy options
  • To monitor the effectiveness of this communication campaign

For more information about how we process your data in accordance with the data regulation laws and your data rights please see our privacy notice.

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