Customer Policies and Newsletters
Here you will find our customer policies as well and newsletters and other useful information.
Our latest issue of Customer Connect Newsletter
Find out what's going on in our latest issue of Customer Connect!
Past Issues of Customer Connect
Customer Policies
Aids and Adaptations Policy
ASB Policy
Complaints, Comments and Compliments Policy
Compensation Policy
Our Customer Commitments
Damp, Mould and Condensation Policy
Data Protection Policy (GDPR)
Data Retention Policy
Domestic Abuse Policy
Electrical Safety Policy
Fire Safety Management Policy
Gas and Fuel Burning Appliance Safety Policy
Information Security Policy (GDPR)
Lettings Policy
Neighbourhood Management Policy
Rent Arrears Policy (General Needs)
Rent Setting Policy
Safeguarding Vulnerable Adults and Children Policy
Tenancy Fraud Policy
Tenancy Management Policy
Mobility Vehicle Policy
Repairs and Maintenance Policy
Mutual Exchange Policy
Together with Tenants
We've signed up to the National Housing Federation's Together with Tenants charter
National Housing Federation's 4 point plan for change
This plan aims to create a stronger relationship between housing associations and residents
Complaint Handling Code Self Assessment
Here is our Self-Assessment against the Housing Ombudsman Complaint Handling Code