Customer Policies and Newsletters
Here you will find our customer policies as well and newsletters and other useful information.

Our latest issue of Customer Connect Newsletter
Find out what's going on in our latest issue of Customer Connect!
Past Issues of Customer Connect
Customer Policies























Together with Tenants
We've signed up to the National Housing Federation's Together with Tenants charter
National Housing Federation's 4 point plan for change
This plan aims to create a stronger relationship between housing associations and residents
Complaint Handling Code Self Assessment
Here is our Self-Assessment against the Housing Ombudsman Complaint Handling Code