Customer Documents, Magazines and Policies

Here you will find our Customer Connect magazines, our latest Customer Annual Report and a range of policies we have in place.

Customer policies

Our latest issue of Customer Connect Magazine

Find out what's going on in our latest issue of Customer Connect!

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Past Issues of Customer Connect

Together with Tenants

We've signed up to the National Housing Federation's Together with Tenants charter

Together with Tenants

National Housing Federation's 4 point plan for change

This plan aims to create a stronger relationship between housing associations and residents

National Housing Federation's 4 point plan for change

Customer Feedback Leaflet

This details our complaints procedure

Customer Feedback Leaflet

Complaint Handling Code Self Assessment

Here is our Self-Assessment against the Housing Ombudsman Complaint Handling Code

Complaint Handling Code Self Assessment