Customer Strategies, Policies and Newsletters
Here you will find our customer strategies and policies as well as your Customer Connect Newsletters and other useful documents.
Customer Annual Report 2024-25
Each year we produce a Customer Annual Report, so you are able to see how we’ve performed in the last financial year.
In this report, we take a look at our successes; show the impact they've had on customers like you and introduce you to colleagues who talk about why delivering a great service is so important to them.
Customer Newsletter 2025 - Issue 1
Read the bumper edition of your latest Customer Connect Newsletter.
As always, it’s packed with useful updates, helpful advice and new opportunities to get involved in shaping the services that matter most to you.
Past editions of Customer Connect
Repairs, Maintenance and Safety Guide
In our Customer Connect 2024 Newsletter newsletter, we included a handy Repairs, Maintenance and Safety Guide which tells you all you need to know about our repairs and maintenance service, along with important safety advice.
Customer Strategies
Customer Policies
Aids and Adaptations Policy
ASB Policy
Complaints, Comments and Compliments Policy
Our Customer Commitments
Damp and Condensation Mould Policy
Data Protection Policy (GDPR)
Domestic Abuse Policy
Electrical Safety Policy
Fire Safety Management Policy
Gas and Fuel Burning Appliance Safety Policy
Lettings Policy
Mobility Vehicle Policy
Mutual Exchange Policy
Neighbourhood Management Policy
Remedies and Compensation Policy
Rent Arrears Policy (General Needs)
Rent Setting Policy
Repairs and Maintenance Policy
Tenancy Fraud Policy
Tenancy Management Policy
Rent to Buy Policy
Managed Move Policy
If you need this information in easy read format, Braille or you need an interpreter please contact diversity@platformhg.com
