Customer Policies and Newsletters

Here you will find our customer policies as well and newsletters and other useful information.

Customer policies

Our latest issue of Customer Connect Newsletter

Find out what's going on in our latest issue of Customer Connect!

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Past Issues of Customer Connect

Customer Policies

Together with Tenants

We've signed up to the National Housing Federation's Together with Tenants charter

Together with Tenants

National Housing Federation's 4 point plan for change

This plan aims to create a stronger relationship between housing associations and residents

National Housing Federation's 4 point plan for change

Customer Feedback Leaflet

This details our complaints procedure

Customer Feedback Leaflet

Complaint Handling Code Self Assessment

Here is our Self-Assessment against the Housing Ombudsman Complaint Handling Code

Complaint Handling Code Self Assessment