Customer Strategies, Policies and Newsletters

Here you will find our customer strategies and policies as well as your Customer Connect Newsletters and other useful documents.

Customer policies
Title in white wording - Issue 1 - 2025 Customer Connect with a man and a lady talking and smiling in the background

Customer Newsletter 2025 - Issue 1

Read the bumper edition of your latest Customer Connect Newsletter. 

As always, it’s packed with useful updates, helpful advice and new opportunities to get involved in shaping the services that matter most to you. 

Read your copy now!

Customer Annual Report 2023-24

Each year we produce a Customer Annual Report, so you are able to see how we’ve performed in the last financial year.

In this report, we take a look at our successes; show the impact they've had on customers like you and introduce you to colleagues who talk about why delivering a great service is so important to them.

Read more here

Platform Housing Group - Customer Annual Report 2023-24

Latest issue of our Customer Connect Newsletter

Find out what's going on in our most recent edition of your Customer Connect newsletter - 2025 issue 1.

Download

Repairs, Maintenance and Safety Guide

In our Customer Connect 2024 Newsletter newsletter, we included a handy Repairs, Maintenance and Safety Guide which tells you all you need to know about our repairs and maintenance service, along with important safety advice.

Download

Past Issues of Customer Connect Newsletter and Customer Annual Reports

Customer Strategies

Customer Policies

If you need this information in easy read format, Braille or you need an interpreter please contact diversity@platformhg.com

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