Customer Policies and Newsletters

Here you will find our customer policies as well as your Customer Connect Newsletters and other useful documents.

Customer policies

Our latest issue of Customer Connect Newsletter

Find out what's going on in our latest 2024 Issue 1 edition of your Customer Connect newsletter.

Download

Repairs, Maintenance and Safety Guide

In our latest newsletter, we also included a handy Repairs, Maintenance and Safety Guide which tells you all you need to know about our repairs and maintenance service, along with important safety advice.

Download

Past Issues of Customer Connect Newsletter and Customer Annual Reports

report Customer Annual Report 2022-23
report Customer Connect - Issue 1 2023
report Customer Connect (Issue 4) - Annual Report 2021/22
report Customer Connect (Issue 3) - May 2022
report Customer Connect (Issue 2) - October 2021
report Customer Connect (Issue 1) - March 2021

Customer Policies

report Aids and Adaptations Policy
report ASB Policy
report Complaints, Comments and Compliments Policy
report Our Customer Commitments
report Damp and Condensation Mould Policy
report Data Protection Policy (GDPR)
report Data Retention Policy
report Domestic Abuse Policy
report Electrical Safety Policy
report Fire Safety Management Policy
report Gas and Fuel Burning Appliance Safety Policy
report Lettings Policy
report Mobility Vehicle Policy
report Mutual Exchange Policy
report Neighbourhood Management Policy
report Remedies and Compensation Policy
report Rent Arrears Policy (General Needs)
report Rent Setting Policy
report Repairs and Maintenance Policy
report Tenancy Fraud Policy
report Tenancy Management Policy
report Rent to Buy Policy

If you need this information in easy read format, Braille or you need an interpreter please contact diversity@platformhg.com

Testimonial graphic