Planned Maintenance to your home

When your property is due for a Stock condition survey we will contact you, we aim to give you two weeks’ written notice of the date. We will of course do our best to accommodate a change in the appointment date if the original date allocated to you is not convenient. 

On the day of the survey, a surveyor will visit your home, all surveyors carry ID and show you this before entering. The survey doesn’t take long - it typically takes around 20 – 25 minutes, we aim to be as quick as possible to minimise any inconvenience. 

We use all this survey information to develop planned programmes for the next five years and this also ensures that we plan our budgets appropriately. 

Decisions on when these key items need replacing will be based on their age and condition. If older but still in good condition doesn’t necessarily mean that the fixture or fitting will automatically be replaced at the end of its expected life. This decision will be taken when it becomes uneconomic to continue to repair. 

If you live in a property with communal or shared areas, we may contact you to let you know about works that are planned in these areas or the building which may be included in your service charges. 

If you own your home and your property has shared or communal areas, we may also consult with you before undertaking substantial works to these areas or the main building structure.

When any main item is due for replacement, we will advise you beforehand as in most cases we will need to visit and undertake a survey before we do any work. 

If your home is identified, we will contact you and arrange a design visit and an asbestos survey of your home. During this visit, we will discuss with you:

• What we are planning
• What to expect and how to prepare (such as emptying your old kitchen cupboards, etc.)
• Offer you a range of style and colours (kitchens)
• Offer you a range of floor coverings (kitchens and bathrooms) 
• When it will take place and how long it will take
• Discuss any needs you may have which might affect the works themselves or how the contractor might carry them out.

An asbestos survey will be carried out to ensure that when the work starts you or our contractors aren’t put at risk. Asbestos can be found in textured coatings such as aertex and whilst is it undisturbed it poses no risk. 

What to expect if you are due to have work done:

Depending on the work, there can be some disruption and disturbance.  Work such as replacing a kitchen or re-wiring can be dusty and noisy.  We will always try to keep any disturbance to a minimum.