Hello and welcome to Platform Housing

Customer Annual Report 2024-25 Each year we produce a Customer Annual Report, so you are able to see how we’ve performed in the last financial year.

You Said - We Did Improving our services is a priority, and your feedback helps shape what we do. See how your input has influenced real changes and decisions.

A new way to book a Repairs Appointment From Tuesday 9 September, our new Book a Repair service will allow you to book a repair appointment online, choosing a time that suits you.

Become a Green Champion! Our Green Champions are customers who volunteer to help develop and support sustainability initiatives at Platform – if you’d like to get involved with green policies and projects, this is for you!

Help us keep your information up to date We've made it easier than ever for you to update your personal details with us. As part of our wider customer data refresh project, we’ve introduced a simple online form that lets you securely update your information in just a few clicks.

Our 2024-25 Performance We have published our 2024-25 Tenant Satisfaction Measures performance, and you can find them here.

About us We’ve been around since 1967 and we are now home to over 120,000 people across the Midlands from Herefordshire in the West to the Lincolnshire coast in the East, and from the Derbyshire Dales in the North to the Cotswolds in the South.

Investors We are one of the largest housing associations in the Midlands area of England, owning over 50,000 homes. We are committed to active and sustained engagement with the credit community in supporting the business achieve its core social purpose.

Group Chief Executive - Platform Housing Group We are looking for a Chief Executive who can inspire confidence, motivate a diverse team, embrace change and build on our strong foundations. It will be someone who can balance commercial discipline with social purpose.