Platform Customer Handbook
Our digital handbook is here to make life a little easier - with everything you need to know about your home, your tenancy and the services we offer, all in one place.
You can find out how to request repairs, ways to get involved in your local community, and where to find extra support if you need it. It's easy to use, always available, and regularly updated with the latest information.
Getting Started
We want to make sure you feel confident and supported throughout your time with us. By using the links below you’ll find everything you need to know about applying for a home, settling in, managing your tenancy and what to do if you decide to move on.
Whether you’re just starting your journey with us or planning your next steps, this section is here to guide you at every stage.
Seeing that the property was all on the same level made me feel safe and I am so grateful for the support Platform gave me and for where I now live.
When a customer is satisfied, it makes me happy, no matter how big or small the task.
Help and Support
We are here to support you to help maintain a successful tenancy, from guidance on financial management and career coaching, to tenancy responsibilities and accessing additional resources, helping you enjoy life within your home and community.
Your Community
We believe a great home is about more than just the building - it’s about being part of a strong, vibrant community. Using the links below, you’ll find ways to connect with your local community, opportunities to get involved, and how you can share your views to help shape the services we provide.
Your voice matters, and we’d love you to be part of making a difference.
Moving Out
Ready to move out? In this section you will find all the information you will need to end your tenancy, from learning how to tell us, to leaving your home tidy, and what to do if you're helping someone else end their tenancy.