Platform Customer Handbook

Our digital handbook is here to make life a little easier - with everything you need to know about your home, your tenancy and the services we offer, all in one place.

You can find out how to request repairs, ways to get involved in your local community, and where to find extra support if you need it. It's easy to use, always available, and regularly updated with the latest information.

Little boy holding his parents hands as they walk along the garden path to get back to the house. They are smiling and laughing on the way back

Getting Started

We want to make sure you feel confident and supported throughout your time with us. By using the links below you’ll find everything you need to know about applying for a home, settling in, managing your tenancy and what to do if you decide to move on.

Whether you’re just starting your journey with us or planning your next steps, this section is here to guide you at every stage.

Seeing that the property was all on the same level made me feel safe and I am so grateful for the support Platform gave me and for where I now live.

Alan, Customer
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Your Maintenance

We want to make sure your home stays safe, secure, and in good condition. By using the links below, you’ll find information about which repairs and maintenance we’re responsible for, how you can help keep your home safe, and how to report a repair if something goes wrong.

When a customer is satisfied, it makes me happy, no matter how big or small the task.

Rob - Platform Property Care Electrician
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Hands holding a heart

Help and Support

We are here to support you to help maintain a successful tenancy, from guidance on financial management and career coaching, to  tenancy responsibilities and accessing additional resources, helping you enjoy life within your home and community.

See what support is available to you

Your Community

We believe a great home is about more than just the building - it’s about being part of a strong, vibrant community.  Using the links below, you’ll find ways to connect with your local community, opportunities to get involved, and how you can share your views to help shape the services we provide.

Your voice matters, and we’d love you to be part of making a difference.

Platform Housing Group - Customer Annual Report 2023-24

Moving Out

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Ending your Tenancy and Moving Out