Our 2023-24 Performance
Below you can view our 2023-24 Tenant Satisfaction Measures performance.
This data was gathered through our management performance information and by our partners IFF Research who contacted a random sample of customers to complete a perception survey about key services that you receive.
Overall Satisfaction
Keeping our homes in good repair
These results relate to our rented customers only.
Maintaining Building Safety
Respectful and Helpful Engagement
Effective Handling of Complaints
Responsible Neighbourhood Management
How did we receive these outcomes?
Our partners IFF Research contacted a random selection of customers via phone and email to collect their feedback for the 12 customer perception questions.
To understand more about how we received these outcomes you can find the full list of questions here
Find out more
You can view a full table of our results, broken down into Rented customers and Shared Ownership customers feedback, by clicking on the drop down section below.