Cost of Living Advice

Within this dedicated cost of living area, you will find lots of useful information about what financial support is available, what help and advice we can offer and also where you can go to find specialist guidance.

Winter Ready Advice and Tips
Man worried with bill
Cost of living

The continuing rises in the cost of living are affecting us all, so we understand what a worrying and difficult time it is for all of our customers. 

Information and advice is available to help you save money, keep your home warm and stay safe this winter. 

Getting in touch 

If you are struggling to pay your rent and bills, you can get in touch by completing our form in the link below or by calling 0333 200 7304 and asking for our Successful Tenancies Team, who will be able to help you. 

Successful Tenancies Support Form

Government Support

Please visit the gov.uk website for further information.

  • Find out what support is available to help increase your income. This includes the Cost of Living Payment, Universal Credit and Carer’s Allowance.
  • Living costs: bills, housing and health See more

General Support

Household Support Fund 

Your local authority may be able to support with your energy issue directly through the Household Support or let you know about local services in your area that can help you. 

The Household Support Fund provides funding to help people who are struggling to afford food and utility bills (heating, cooking, lighting) and water (including drinking, washing, cooking, central heating, sewerage and sanitary purposes). This support is provided directly by your local authority.

Support Schemes

You may also be eligible for help through a number of other schemes: 

Household Support Fund

Contact  your local council  to see if you are entitled to help with essentials. 

Warm Home Discount

The Warm Home Discount Scheme is a one-off £150 discount on your electricity bill.

If you're eligible, your electricity supplier will apply the discount to your bill.  The money is not paid to you. 

Winter Fuel Payment

If you were born before 23rd September 1958 you could get either £200 or £300 to help you pay your heating bills for winter 2024 to 2025.  This is known as a 'Winter Fuel Payment'.

You may be eligible if you or your partner get certain benefits.  If you are eligible, you'll normally get the Winter Fuel Payment automatically. 

Cold weather payment

Cold Weather payment helps people on low incomes to heat their homes when it is particularly cold.  

You may be eligible for a Cold Weather Payment if you’re getting:   

  • Pension Credit  
  • Income Support   
  • Income-based Jobseeker’s Allowance   
  • Income-related Employment and Support Allowance   
  • Universal Credit   
  • Support for Mortgage Interest   

Find out more

If you think you may be eligible for any of the above benefits, please visit the gov.uk website for further information.

Money and Debt Advice

  • Citizens Advice – grant and benefits to help you pay your energy bills. 

Specialist Help and Advice

Mental-health

Wellbeing Support

If you are struggling with your mental health, one of the organisations below may be able to help. 

If you are feeling distressed and urgently need to talk to someone, please call the Samaritans on 116 123.  You can call them any time, day or night, 365 days of the year.

Should you have concerns about someone else, please encourage them to do the same or report your concerns to your local safeguarding team - their details can be found on your local authority website. If someone is in immediate danger, please call the police on 999.