New emergency out of hours service helps deliver an improved customer experience
If you want to get involved and have your say, joining our Customer Voice Panel could be for you! Find out more here: www.platformhg.com/customer-voice-panel
We have become aware that some customers have had bogus cold callers visiting their home, saying they work for Platform or a local housing association.
If you have any concerns regarding an unexpected visitor, please always ask for identification before letting anyone into your home. All our staff and contractors carry photo ID.
You can report any concerns to us on 0333 200 7304 or should you feel unsafe, please call the police on 999.
If you receive a phone call, test message, or email that you think could be a scam, do not offer any payments or personal details.
The National Cyber Security Centre offer a whole range of advice on how to spot and report scam calls, emails, websites and texts.