Tenants Rent and Charges Review 2025

Rents and Service/Personal Charges

As a not-for-profit social housing landlord, the majority of our rental income is spent on repairing and improving our homes, building new ones, and providing essential support for customers and communities. 

The income we receive from service charges is used specifically to provide and maintain communal services.  

Personal charges to pay for specific services normally delivered into a customer's home.

You can find out more in the ‘Money Matters’ section of our 2023-24 Customer Annual Report. 

Service Charges

Service charges are the amounts you pay for communal or shared services in your building and, if applicable, the surrounding area. 

How these charges are calculated and what they cover is explained in your tenancy agreement and in the FAQ section below. 

Service charges are based on service costs and you only pay for the services you receive. 

We have put together some handy frequently asked questions and answers to help you understand more about your service charges, which can be viewed below. 

Help and support

Our priority is to keep you feeling safe and secure in your home. If you are experiencing financial difficulty, as outlined below we may be able to help. Alternatively, your local Citizens Advice can provide independent advice 

Successful Tenancies Team  

If you’re struggling with your finances, we are here to help. Our Successful Tenancies Team advisors can assist with all aspects of money, budgeting, grants and benefits advice including: 

• Full benefits check to see what you might be entitled to
• Advice and guidance on Universal Credit
• Help applying for benefits
• Budgeting tips to help manage your money
• Referrals to specialist debt teams and specialist energy support  

You can find out more here

Energy Bills  

We are here to support you with some simple steps to help you manage your energy costs and keep your home warm and safe at the same time.  

We can also let you know about grants and benefits to help you pay your energy bills. 

Visit our energy advice page to find out more

Platform’s Wellbeing Fund

Our Wellbeing Fund is open to all customers who are experiencing financial hardship and need short-term support.  

The Fund can help cover essential food and energy costs, especially if you are waiting for your first benefit payment. To find out if you are eligible and make an application.

please visit our Wellbeing Fund page to find out more

Employment Support  

If you’re looking for work, do you need some help building confidence or getting started?  

We have partnered with Stay Nimble so that our customers can get FREE support with all types of work-related challenges. You will get to talk with a qualified coach to consider your options, gain confidence and find direction.  

You can find out more and sign up here.

You can find out more and sign up here.