Freehold, Leasehold, and Shared Ownership Review 2025
In February, we sent you a letter confirming your new rent starting from April 2025, along with any service charges you need to pay.
Rent and Service/Personal Charges
Each year, we review shared ownership rents in line with your lease agreement, and you will receive a letter detailing your new rent amount, the start date, and any applicable charges.
Some leaseholders may also pay ground rent, depending on their lease terms.
These charges are calculated based on the actual cost of services provided.
While most rent reviews take place in April, as stated in your lease, some may occur in other months.
2025 Rent Review
If your lease sets out an April increase, we send you a letter in February, confirming your new rent starting from April 2025, along with any service charges you need to pay.
If your lease has a different rent increase clause, we will have sent you a letter to advise of your new estimated service charge costs from April 2025.
The income we receive from service charges is used specifically to provide and maintain communal services.
Service Charge FAQS
Service charges are the amounts you pay for communal or shared services in your building and, if applicable, the surrounding area.
How these charges are calculated and what they cover is explained in your lease agreement and in the FAQ section below.
Service charges are based on service costs and you only pay for the services you receive.
Help and Support
Our priority is to keep you feeling safe and secure in your home. If you are experiencing financial difficulty, as outlined below we may be able to help. Alternatively, your local Citizens Advice can provide independent advice
Successful Tenancies Team
If you’re struggling with your finances we are here to help. Our Successful Tenancies Team advisors can assist with all aspects of money, budgeting, grants and benefits advice including:
- Full benefits check to see what you might be entitled to
- Advice and guidance on Universal Credit
- Help applying for benefits
- Budgeting tips to help manage your money
- Referrals to specialist debt teams and specialist energy support
Energy Bills
We are here to support you with some simple steps to help you manage your energy costs and keep your home warm and safe at the same time.
We can also let you know about grants and benefits to help you pay your energy bills.
Visit our energy advice page to find out more
Platform’s Wellbeing Fund
Our Wellbeing Fund is open to all customers who are experiencing financial hardship and need short-term support.
The Fund can help cover essential food and energy costs, especially if you are waiting for your first benefit payment. To find out if you are eligible and make an application.
Visit our Wellbeing Fund page to find out more
Employment Support
If you’re looking for work, do you need some help building confidence or getting started?
We have partnered with Stay Nimble so that our customers can get FREE support with all types of work-related challenges. You will get to talk with a qualified coach to consider your options, gain confidence and find direction.
You can find out more and sign up here.
Getting in touch
General Enquiries
Call: 0333 2007304 – Select Option 1
Email: info@platformhg.com
Retirement villages and scheme enquiries
If you live in one of our retirement villages or retirement housing schemes, please contact your housing officer who will be able to help you.