How we are doing

What we do to review our performance and why we do this.

A description of what we do to review our performance and why we do this.

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Platform Pledges

At Platform, we're always striving to improve your experience with us. That's why we've launched Platform Pledges – a clear and simple set of service standards that show exactly what you can expect from us, every day.

See more about our Pledges to you

Tenant Satisfaction Measures

The Tenant Satisfaction Measures (TSM) Standard requires all registered providers to conduct tenant perception surveys to generate and report TSMs annually as specified by the Regulator of Social Housing. TSMs are intended to make landlords’ performance more visible to tenants and help tenants hold their landlords accountable.