Customer Connect E'Bulletin May 2026 | Platform Housing Group

2026 Rent Review

In February, we wrote to most customers with details of their new rent charge, when it starts, and any service charges that apply, depending on their tenancy agreement.

You can find out more on our dedicated webpage which includes further guidance and FAQs.

Read 2026 Rent Review Guidance

Let us in and you could win £100!

As your landlord, we’re legally required to carry out regular gas and electrical safety checks to make sure your home is safe for you and your family.

If you let us in on your first appointment date you could also be in with the chance of winning £100 in high street vouchers!

Find out how you can be entered into the prize draw

Working together to help keep you safe

Your safety is a top priority. That’s why we’ve created a dedicated section on our website with practical advice to help you stay safe at home.

From gas and fire safety to electrical checks, asbestos and water hygiene, you’ll find clear guidance on what we do and how you can help too.

Here to Help If you’re struggling with your finances, we are here to help. Our advisors can assist with all aspects of money, budgeting, grants and benefits advice. They can also refer you to Platform’s Wellbeing Fund.

You Said – We Did Your feedback helps shape the services we deliver every day. Our You Said – We Did updates share how your views from surveys, forums and conversations are directly influencing and improving our services.

Have Your Say – Get Involved! Our involved customers help shape our services by highlighting what we do well and suggesting improvements. We've made it easier than ever for you to get involved, no matter how much time you can spare.

Protect Your Belongings – Get Insured It’s our responsibility to insure your home, but this doesn’t cover your personal belongings including furniture and carpets. To protect against accidental damage, fire, and flooding, we strongly recommend arranging home contents insurance.

Save Time - Report it online

Did you know that you can report non-urgent repairs and ASB concerns, along with making applications to our Wellbeing and Community Chest Funds on our website?

Visit our Contact Us webpage to read all the convenient ways you can contact us.