Our Annual Report to Customers 2020-21

Front cover of the 20-21 Annual Report We're really proud to present our Our Annual Report to Customers 2020-21[pdf] 6MB  This is our second Platform Housing Group annual report and we're excited to show the support we've delivered and the progress we've made during an extremely challenging year. 

The report is introduced by Elizabeth Froude, our Group Chief Executive, and Ella Corbett, chair of our Customer Experience Panel. It takes an indepth look at how customers have influenced our work and our performance during the year and the work they are doing to help us improve. It also details our service improvement plans for the coming year so we can continue to make sure our services meet customer expectations.

Click here to view  Our Annual Report to Customers 2020-21 [pdf] 6MB

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