Customer Annual Report 2019/2020
We're really proud to present our Tenants Annual Report 2019-2020 [pdf] 13MB. This is our first Platform Housing Group annual report and we're excited to show the progress we've made as an organisation during the year.
The report is introduced by Elizabeth Froude, our Group Chief Executive, and Ella Corbett, chair of our Customer Experience Panel. The key theme of this year's report is Customer Involvement and Engagement and gives an overview of our performance and services during the year.
This report not only covers where we have succeeded, but also details our improvement plans for the coming year to ensure that our services meet customer expectations
You'll find lots of opportunities to get involved with shaping the services Platform has to offer and we would welcome your feedback via the dedicated email address found at the end of the report.
Click the preview image or the following link to download a copy of our Tenants Annual Report 2019-2020[pdf] 13MB