Customer Experience Panel

If you’re passionate about the customer voice being heard, and want the opportunity to make a real difference in how we shape our services, you may be interested in joining our Customer Experience Panel (CEP).

The Panel is made up of customers, board members and senior colleagues to ensure that we consider the customer in all of our decision making. The panel currently meet virtually on a regular basis, and being an active panel member means feeding back on and contributing to key policies, processes and strategies. Our CEP ensures the customer is at the heart of all that we do, and we’d love for you to be a part of it!

You can find out more about this role by downloading our CEP role description here


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  • providing you with information about opportunities to volunteer and get involved in our customer experience strategy options, and
  • to monitor the effectiveness of this communication campaign.

For more information about how we process your data in accordance with the data regulation laws and your data rights please see our Privacy Notice.