Customer & Community Engagement Strategy

In 2022 we launched our Customer and Community Engagement Strategy which sets out in detail our vision for customer and community engagement, and how we will achieve this.

Litter picking

I get a lot of satisfaction from helping others, individuals and groups, and sharing ideas and thoughts with them which help them to achieve their goals. It's great having a say in what can be improved or is lacking from a customers point of view.

Chris - Involved Customer
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Read our Strategy

Our Customer and Community Involvement strategy, which can be downloaded below, is closely linked to Platform’s Corporate Strategy and mission to ‘Build a better future by investing in affordable homes, services and communities’. 

It clearly sets out that our customers and communities are at the very heart of everything we do.


Find out more and get involved

Below you can watch a video that shares further details about our strategy, how it aligns to our customer engagement opportunities and how you can get involved to turn up the volume on our customer voice.

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