Ending a tenancy on behalf of someone else
We know that ending a tenancy on someone else’s behalf can be a challenging and emotional task. Whether our customer has sadly passed away, moved into residential care, or is unable to continue living in their home for another reason, we’re here to guide you through the legal process.
We can only accept notice if you are the next of kin or are legally acting on behalf of the tenant. For example, if you are the executor of their will, have been appointed an administrator by the Probate Office or have power of attorney. You can find out more about this and what you need to do on the gov.uk website.
We will ask you to provide confirmation that you have the legal right to end the tenancy. If there is no executor or administrator, we have to serve notice on the Public Trustee to legally end the tenancy.
Below you will find some frequently asked questions, which will help guide you through the process.
We can only accept notice if you are the next of kin or are legally acting on behalf of the tenant. For example, if you are the executor of their will, have been appointed an administrator by the Probate Office or have power of attorney. You can find out more about this and what you need to do on the gov.uk website.
We will ask you to provide confirmation that you have the legal right to end the tenancy. If there is no executor or administrator, we have to serve notice on the Public Trustee to legally end the tenancy.
Below you will find some frequently asked questions, which will help guide you through the process.
If you have the legal right to end the tenancy on behalf of our customer, you’ll need to let us know by submitting a Customer Notice to Quit form, which is linked below. This lets us begin the process of formally ending your tenancy and arranging the next steps.
Access the Customer Notice to Quit Form here
Should you experience any issues with completing the form, please email emptyproperties@platformhg.com
You’ll usually need to provide:
- A copy of the death certificate (if applicable)
- Evidence that you are the executor, administrator, or have Power of Attorney
- Proof of your identity
A minimum of four weeks’ notice is typically needed to end a tenancy. This may vary depending on the circumstances, and we’ll explain what applies when you contact us.
Please let us know as soon as you can. We’ll work with you while you gather the necessary documents, and we’ll keep you informed of any deadlines.