Maintaining and Improving your Home

We carry out a regular programme of maintenance and servicing to help ensure your home is kept in good condition and meets our legal requirements as your landlord.

Female Engineer

We will inform you about any maintenance or servicing planned for your home and involve you in the process where possible. For example, if we replace your kitchen or bathroom, we will give you a choice of colours and designs. We will tell you in advance if we need to undertake any servicing work on your property and all work will be carried out by registered and approved engineers. We will also check that you are satisfied with the work when it is completed.

We take statutory safety inspections and testing very seriously to ensure that we meet all our legal obligations. As part of your tenancy agreement, it's important that you allow us into your home for safety servicing. Legal action can be taken to gain access if necessary.

Below are the types of maintenance and improvements we carry out in our properties.

a picture of mould

Damp and Condensation Mould - What You Need To Know

How to report it, how you can help prevent it and what we can do.

Damp and Condensation Mould
Cyclical maintenance

Watch our How To videos for help with maintaining your home

Our Property Care team have produced some
how to videos below which give you some practical
advice on how to carry out some tasks in your home.

The things you can find out are Maintaining the Electrical and Lighting in your Home, Maintaining your Gas and Central Heating, and Maintaining the Plumbing in your Home


Maintaining the Electrical and Lighting in your Home

In this video we show you how to replace a light bulb, advise you what to do in a power cut, what to do if your switchboard trips and what's classed as an emergency.

Maintaining your Gas and Central Heating

In this video we show you how to reset your boiler, bleed a radiator, tell you what to do if you smell gas, how to repressurise your boiler and how to use your thermostat.

Maintaining the Plumbing in your Home

In this video we show you how to find and use a stop tap, replace washers on a tap, unblock drains, replace a toilet seat, replace toilet handles and how to isolate a leak.

Cyclical maintenance

Cyclical Maintenance

This is work to maintain the general condition of your home. It usually happens every seven years and includes:

  • external redecoration of your house or block of flats
  • internal decoration of communal areas e.g. stairwells and entrance halls

We do not paint the inside of your home.

Regular Servicing & Inspection

This is work that has to be carried out on an annual basis. It includes:

To find out more about keeping you and your home safe click here

Loft Space

Loft spaces should always be kept clear and no personal items stored. If work needs to be carried out, it’s essential our Repairs and Maintenance team can access the space.

The key reasons for this are:

  • Loft boards and flooring in the loft or roof space are not designed to hold or store items as they cannot take heavy weight.
  • The horizontal rafter or ceiling joist timbers in your loft are there purely to hold up the ceiling below. Items stored in the loft could cause the ceiling to start to bow resulting in cracking which could potentially result in your ceiling failing and collapsing. 
  • If accessing the loft/roof space there is a risk of falling through the ceiling. It’s very easy when moving around in the loft to miss the ceiling joists resulting in standing on the actual ceiling (which will not take the weight of a person). The result would be a fall to the lower floor level of some eight feet or more, which could be potentially fatal.  
  • An untidy or cluttered loft could promote a pest infestation resulting in damage to your belongings and the fabric of the building
  • If there were to be a fire in your home then excessive items stored in your loft could act as fuel and potentially allow the fire to spread more quickly and cause more damage.
  • Items being stored can also have an impact on the insulation performance and consequently have an effect on your heating bills.

We are not liable for any items that are stored in the loft space of your home and any damage caused to the loft area could be rechargeable.

If you have any questions about this, please contact us on 0333 200 7304.

Loft space

Grounds Maintenance

From 1 December 2023, we'll be delivering our grounds maintenance services in Lincolnshire and the East Midlands in house, adding an additional 800 sites to those we are already responsible for.

This service has previously been provided by contractors, but after our recent review we believe a more consistent service and better experience will be delivered by the in house teams, as currently enjoyed by our customers in other parts of the country.

We will continue to provide updates about our improvement plans and how this exciting development may change your grounds maintenance service.

The contractors will work with us over the next few months and continue to provide a service but should you spot anything that you think needs attention then please let us know through the normal channels.

Close up of trimmed grass against long grass

Improving or altering your home

You may want to carry out an improvement or alteration to your home.
Before you start work, it will be necessary for you to obtain permission from us under your tenancy agreement conditions.

Take a look at our Guide to Undertaking Your Own Home Improvements Brochure

Please complete the form below giving as much information about the alterations as you can. Alternatively, you can call us on 0333 200 7304

Once we have received your application, we will reply to you informing you of our decision, subject to any appropriate conditions.

Occasionally we may refuse permission but we will tell you our reasons. Please do not begin any work until you have received permission from us, as unauthorised work will need to be put back to its original condition at your own expense.

Alteration Request Form

Full Address (including postcode)
Preferred daytime telephone
Please give as many details as you can about the proposed works.
Support your application by uploading a photo or plan (optional)

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