Maintaining and Improving Your Home

We undertake a regular programme of maintenance and servicing to help ensure that your home is kept in good condition and to meet our legal requirements as landlords.

We will inform about any maintenance or servicing planned for your home, and involve you in the process where possible. For example, when we replace your kitchen or bathroom, we will give you a choice of colours and designs. We will also check that you are satisfied with the work when it is completed.

We will tell you in advance if we need to undertake any servicing work on your property. All work will be carried out by registered and approved engineers.

We take statutory safety inspections and testing very seriously and ensure that we meet all our legal obligations. It is a condition of your tenancy agreement that you allow us into your home for safety servicing. If you do not, we will take legal action to gain access.

Click the headings below to find out more about the various types of maintenance and improvements that we carry out in our properties

Planned Improvements

This is a controlled programme of work to address specific issues we have identified within our homes. It could include:

  • new kitchen
  • new bathroom
  • replacement windows
  • re-wiring
  • heating upgrades

Cyclical Maintenance

This is work we undertake to maintain the general condition of our properties. It usually happens every seven years and includes:

  • external redecoration of your house or block of flats
  • internal decoration of communal areas e.g. stairwells and entrance halls

We do not paint the inside of your home.

Cyclical Servicing

This is work that has to be carried out on an annual basis. It includes:

  • gas, oil and solid fuel system servicing
  • smoke and carbon monoxide detector inspection and testing
  • electrical testing
  • lift servicing (where applicable)
  • statutory or health and safety inspections

Improving or Altering Your Home

If you are proposing to carry out an improvement or alteration to your home, your tenancy agreement requires you obtain our permission before starting work. 

Please complete the form below giving as much information about the alterations as you can. Alternatively you can call us on 0333 200 7304

Once we have received your application we will reply to you informing you of our decision, subject to any appropriate conditions.

Occasionally we may refuse permission but we will tell you our reasons. Please do not begin any work until you have received permission from us, as unauthorised work will need to be put back to its original condition at your own expense.

Formal Application - Alteration Request Form

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