Maintaining and Improving Your Home

We undertake a regular programme of maintenance and servicing to help ensure that your home is kept in good condition and to meet our legal requirements as landlords.

We will inform about any maintenance or servicing planned for your home, and involve you in the process where possible. For example, when we replace your kitchen or bathroom, we will give you a choice of colours and designs. We will also check that you are satisfied with the work when it is completed.

We will tell you in advance if we need to undertake any servicing work on your property. All work will be carried out by registered and approved engineers.

We take statutory safety inspections and testing very seriously and ensure that we meet all our legal obligations. It is a condition of your tenancy agreement that you allow us into your home for safety servicing. If you do not, we will take legal action to gain access.

Click the headings below to find out more about the various types of maintenance and improvements that we carry out in our properties

Planned Improvements

This is a controlled programme of work to address specific issues we have identified within our homes. It could include:

  • new kitchen
  • new bathroom
  • replacement windows
  • re-wiring
  • heating upgrades

Cyclical Maintenance

This is work we undertake to maintain the general condition of our properties. It usually happens every seven years and includes:

  • external redecoration of your house or block of flats
  • internal decoration of communal areas e.g. stairwells and entrance halls

We do not paint the inside of your home.

Cyclical Servicing

This is work that has to be carried out on an annual basis. It includes:

  • gas, oil and solid fuel system servicing
  • smoke and carbon monoxide detector inspection and testing
  • electrical testing
  • lift servicing (where applicable)
  • statutory or health and safety inspections

Improving or Altering Your Home

You can find out more about undertaking your own home improvements by downloading our guide [pdf] 2MB.

If you are proposing to carry out an improvement or alteration to your home, your tenancy agreement requires you obtain our permission before starting work. 

Please complete the form below giving as much information about the alterations as you can. Alternatively you can call us on 0333 200 7304

Once we have received your application we will reply to you informing you of our decision, subject to any appropriate conditions.

Occasionally we may refuse permission but we will tell you our reasons. Please do not begin any work until you have received permission from us, as unauthorised work will need to be put back to its original condition at your own expense.

Formal Application - Alteration Request Form

Loft Space

Storing things in your loft is dangerous

The loft space in your home is not for storage of personal items and should always be accessible for our Repairs and Maintenance Teams to carry out work if needed.

Platform isn’t liable for any items that are stored in the loft space of your home and any damage caused to the loft area could be rechargeable.

The key reasons for this are:

  • Loft boards and flooring in the loft or roof space are not designed to hold or store items as they cannot take heavy weight.

  • The horizontal rafter or ceiling joist timbers in your loft are there purely to hold up the ceiling below. Items stored in the loft could cause the ceiling to start to bow resulting in cracking which could potentially result in your ceiling failing and collapsing. 

  • If accessing the loft/roof space there is a risk of falling through the ceiling. It’s very easy when moving around in the loft to miss the ceiling joists resulting in standing on the actual ceiling (which will not take the weight of a person). The result would be a fall to the lower floor level of some eight feet or more, which could be potentially fatal.  

  • An untidy or cluttered loft could promote a pest infestation resulting in damage to your belongings and the fabric of the building

  • If there were to be a fire in your home then excessive items stored in your loft could act as fuel and potentially allow the fire to spread more quickly and cause more damage.

  • Items being stored can also have an impact on the insulation performance and consequently have an effect on your heating bills.

If you have any questions about this please contact Platform Hub on 0333 200 7304.

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