Heat Networks
Platform Housing operates more than 50 heat networks. This means we act as the heat supplier for the homes connected to these networks, providing heat and/or hot water to your radiators and taps.
Because your home gets heat from the heat network, you don’t pay for gas. Instead, you pay for the heat energy you use.
What is a Heat Network?
A heat network provides heat and/or hot water to multiple homes from a central source known as an energy centre, otherwise known as a plant room.
Instead of each home having its own boiler, heat is produced in one place and delivered to homes through insulated pipes.
How a Heat Network works
Individual homes within a building or complex, for example, a block of flats, are connected to a heat network. The heat network, managed by Platform Housing (the heat energy supplier), supplies heat to all homes connected to the network.
Each home has a Heat Interface Unit (HIU) or equivalent equipment installed. This is the unit within a home that connects the home heating system to the heat network. This device controls the home’s heating and usually hot water too, replacing a traditional boiler. Heat is drawn from the hot water passing through the HIU, ready for use in your home.
Switching supplier
Since our heat networks are integrated into the community, customers cannot switch heat energy supplier. We are dedicated to delivering services to you in line with Ofgem Regulation making your energy fair, clean, and simple and offering an excellent heat supply service.
Reliability and repair
Professional management of your heat network ensures regular maintenance and quick repairs, providing a steady heat supply.
We're responsible for maintaining your heat network to ensure you have a safe and reliable supply of heat and hot water. If you experience any issues please report a repair.
Billing and costs
Sycous are Platform Housings appointed metering and billing provider. They manage the heat metering equipment, your heat supply customer account, bills and closing your customer account should you move out of your home.
If you have questions about your meters or your heat and hot water account plea…
Priority Services Register
As a heat energy customer there may be times where you need a little extra support. You may be of State Pension age, living with a disability or long‑term illness, have English as a second language, struggling to pay your energy bill or be caring for a child under five. Whatever your circumstances whether, temporary or ongoing, we’re here to help.
