Change or Cancel a Repair

If you need to change or cancel a repair please contact us and let us know.

If you need to change a repair's appointment booked for today or within the next 4 days please call our contact centre 0333 200 7304 and select option 1, then option 2 for the contact centre.

Electrician working on a socket

Change or Cancel a Repair

For all appointments outside of the 4 day period please use this form and one of our team will be in touch with further details where applicable.

(this can be found in text messages/emails regarding the job and on the Your Platform portal)
Date and time of original appointment
I accept

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