Report a repair
The easiest way to report a non-urgent repair or housing matter is through the Your Platform, customer portal, which you find more about below.
Alternatively, you can complete our 'Report a new non-urgent repair' online form which can be found on the bottom of this page.
How we deal with repairs
We know that timely repairs are very important, so all repair requests are categorised in order of priority to be completed within our repair timescales.
Sometimes we may need to rearrange a routine appointment to deal with an emergency elsewhere.
Repair timescales
Emergency repairs - within 24 hours (Immediate risk to safety, security or health)
Initial attendance at property within 24 hours to make safe or secure. Follow-up work may be required.
Non-emergency repairs – within 28 days
(Routine repairs)
Major works - initial assessment within 28 days and completed within 90 days
(Larger scale, more complex repairs)
Report a Repair on the Your Platform customer portal
You can report repairs online anytime through the Your Platform customer portal, and if you’re a general needs tenant with an active account, you can also book selected routine repairs and choose an appointment time that suits you.
If your repair is an emergency, please report it by calling 0333 200 7304.
