Rechargeable Repairs

Most customers maintain their property and help keep repair visits low. That’s why we believe it’s only fair to charge for repairs caused by neglect or damage, where it goes beyond normal wear and tear.

Electrician working on a socket

What is a rechargeable repair? 

As a Customer of PHG, you have the responsibility under your tenancy agreement to undertake repairs which have been caused to your home by damage or neglect, or by visitors who have been invited to your home. You will normally be recharged for repairs undertaken by the Group in the following circumstances: 

  • Where the repair is not the result of fair wear and tear and is not the Group’s legal responsibility
  • When a contractor has attended and it is found that the repair is the responsibility of the Customer