Please tell us if you need to cancel your repair
If you need to change or cancel a repair please contact us and let us know. The easiest way to do this is by logging into our customer portal, Your Platform.
Please note if you need to change an appointment for you annual gas service you will need to contact 0333 200 7304, this is to ensure that your annual gas safety check is booked within the required legislative period. If you need to change a repairs appointment booked for today or within the next 4 days you must call our contact centre 0333 200 7304 and select option 1, then option 2 for the contact centre. For all other appointments outside of the 4 day period please complete this form and one of our team will be in touch with further details where applicable.