Help and Support

We are here to support you to help maintain a successful tenancy, from guidance on financial management and career coaching, to  tenancy responsibilities and accessing additional resources, helping you enjoy life within your home and community.

Hands holding a heart

If you are struggling to pay your rent and bills, you can get in touch by:

Money and job support

In this section you will find money, benefits and debt advice, along with free job coaching to help you with your career or get you back into work.

 

Money and Benefits Advice. Find information about how our successful tenancies team can support you.
Wellbeing Fund Open to all Platform customers who are experiencing financial hardship and need short-term support
Free Career Coaching Platform and Stay Nimble have teamed up to help you with your job and career.

It has given us a great helping hand with food and energy. We can breathe a little sigh of relief with this help. I just think it’s amazing what the Wellbeing Fund does to help.

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Man worried with bill

Cost of Living

We understand that the rising cost of living is concerning for many. This section offers information on available financial support, guidance on managing expenses, and advice on keeping your home warm and safe during winter.

Find out more about the support available to you

Safety and Support Services

At Platform Housing Group, we prioritise the safety and well-being of our residents by offering confidential support for domestic abuse and safeguarding concerns. Our dedicated teams collaborate with specialist agencies to provide tailored assistance, fostering a secure and supportive community for all. 

In Worcestershire, we also operate a Falls Response Service, assisting non-injured individuals who have fallen at home. Our team responds to emergency alarm calls, helping residents regain their footing safely and providing referrals for further support if needed.

 

Domestic Abuse find out more about how to report Domestic Abuse and what support is available to you.
Safeguarding It is everyone's responsibility to protect those most vulnerable from harm
Falls Response Service Providing a response service to non-injured people who have fallen at home, helping them get back on their feet.
Digital Community

Digital4Everyone

Our Digital4Everyone sessions are a free one stop shop to get you and people in your local community online.

We work with our community partners and volunteer Digital Champions to support regular events in our neighbourhoods to introduce you to what's possible when you get online.

Find out more

Anti-Social Behaviour (ASB) Our toolkit to help you find out more about ASB and how you can report it.
Information and support for Shared Ownership In this area you can find essential information to help you manage your shared ownership, leasehold or freehold property.
Energy Advice Find useful energy advice and guidance including information on the support being offered by the government and other providers