Your Annual Gas Service

We have a legal responsibility to carry out an annual gas service to keep you safe.

Female Engineer

If you need to change your appointment for your annual gas service, it’s important you contact us on 0333 200 7304 to ensure that we can re-book this safety check within the legally required time period.

We contact you via automated telephone calls to confirm the time and date of your service. These phone calls will come from 0121 368 0816 or 0121 368 2145. Please follow the instructions for re-scheduling which will be given during this call.

Platform will never ask you for bank details or personal information via automated phone calls or text messages.

Change your gas service/repair

Please tell us about your repair

(this can be found in text messages/emails regarding the job and on the Your Platform portal)
Date and time of original appointment
I accept

Manage your account online with Your Platform